Software Quality Assurance / Testing Engineer: ServiceNow

• This role collaborates with various stakeholders in the development and execution of exploratory and automated tests to ensure product quality.

Key responsibilities

• Works across multiple teams to ensure the planning, execution, reporting, and successful completion of QA activities for all new development cycles for various releases.
• Contributes to Agile-related user story review meetings and/or work with relevant business stakeholders and developers to understand the new or modified application functionality.
• Networks with the required user community such as Regions or the Product Owner to understand business requirements and uphold quality of each release by ensuring a comprehensive end-to-end testing coverage.
• Designs and implements end-to-end test scenarios, as well as debugging and defining corrective actions.
• Contributes to performing and documenting risk analysis and record test progress and results. Performing thorough regression testing when bugs are resolved.
• Works across multiple teams to review requirements, specifications, and technical design documents to provide timely and meaningful feedback.
• Creates detailed, comprehensive, and well-structured test plans and test cases.
• Designs, develops, codes, and executes automation scripts
• Works across multiple teams to identify, record, document thoroughly, and track bugs and develop and apply testing processes for new and existing products to meet client needs.
• Develops standards and procedures to determine product quality and release readiness.
• Contributes recommendations that will enable innovation and streamline overall testing processes.
• Works across multiple teams, documenting established QA processes and best practices in Agile Scrum development methodology and influence the continuous improvement of the QA activities.
• Performs any other related task as required.

To thrive in this role, you need to have

• Seasoned expertise in software QA methodologies, tools, and processes.
• Interpersonal, communication, and organizational skills.
• Team player with good attention to detail.
• Excellent ability to understand and analyze complex systems
• Seasoned understanding of SQL and scripting.
• Seasoned understanding of software development process.
• Seasoned expertise in agile development such as Scrum.
• Seasoned understanding of software integrated development environments.
• Seasoned ability to handle client and customer issues tactfully and professionally.
• Seasoned understanding of object-oriented programming.

Academic qualifications and certifications

• Bachelor's degree or equivalent in Computer Science, Engineering or a related field.
• Relevant certifications such as Leading SAFe would be advantageous.

Required experience

• Seasoned hands-on testing experience in AGILE/DevOps Methodology, Continuous Integration, and Continuous Delivery.
• Seasoned work experience in software development.
• Seasoned work experience in software quality assurance.
• Proficient in working in an Agile/Scrum development process.
• Proficiency with performance and/or security testing is a plus.
• Seasoned hands-on experience with automated testing tools.
• Seasoned experience working within a geographically dispersed company is desirable.