Skills Programme Learner - KZN Learnership : People living with Disabilities (PWD)

Discovery Limited · KwaZulu-Natal

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Key Purpose of the role

This Learnership leads to a nationally recognised FETC: Long Term Insurance NQF Level 4 qualification; which consists of structured learning components combined with practical/workplace experience in the Financial Services industry. This programme is strictly for individuals living with a disability.

Areas of responsibility may include but not limited to

Long Term Insurance – Discovery Health

Learners will be given exposure to the long-Term Insurance business – client servicing, claims, business Intiatives and compliance.
Call Centre: Medical Aid client servicing, claims, new business and health benefits administration.
Successful candidates from the Learnership Program will be responsible for but not limited to the following job functions:
Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved
Servicing our members in a customer centric way to ensure that we live by our service principles
Keeping up to date with product changes to ensure that all key stakeholders are accurately serviced
Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood
Achieving and exceeding key performance metrics relating to service delivery.

Personal Attributes and Skills

Innovative/ critical thinking/ and problem solving skills
Good attention to detail and levels of accuracy
Sets high standards for quality and quantity and works in a systematic, methodical and orderly manner.
Time management and planning skills
Ability to effectively prioritize and execute tasks in a high pressure environment
Ability to work independently and in a team orientated environment
Service driven, a sense of urgency and a team player.
Adapts to changing circumstances and handles criticism well and learns from it.

Education and Experience

Grade 12 is essential.

Not be currently engaged in post Matric studies tertiary studies
Must not have any formal employment working experience 6 - 12 months experience in Part-time / temporary employment can be allowed
Not have completed any previous Learnership.
Be between the ages of 18 and 25 years;
Have effective communication skills in the written & verbal English language;
Possess basic computer skills mainly MS Excel & MS Outlook