Showroom Assistant
Barron · Gauteng
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- The purpose of the Showroom Assistant role is to provide a professional and welcoming experience for all visitors and customers. The incumbent will assist customers with product-related queries, orders, online purchases, and electronic payments while ensuring efficient communication and coordination with relevant internal departments.
Key Responsibilities
Customer Service and Assistance
- Welcome and assist visitors and customers in a professional and friendly manner.
- Establish the customer's requirements and direct or assist them accordingly.
- Provide accurate product information and respond to customer queries.
- Assist customers with product selections and order-related enquiries.
- Support customers with online purchases and electronic payment processes.
- Handle customer queries professionally and ensure a positive showroom experience.
Communication and Coordination
- Communicate and coordinate with the Production and Warehouse teams regarding customer orders and requirements.
- Follow up on customer queries and orders where required.
- Maintain effective communication with internal departments to ensure efficient customer service.
Minimum Requirements
Qualifications
- Matric / Grade 12 or equivalent qualification.
Knowledge
- Customer service and customer care principles.
- Telephone and email etiquette.
- Product knowledge.
- Basic electronic payment processes.
Experience
- Previous experience as a Showroom Assistant, Receptionist, Customer Service Assistant or in a similar customer-facing role will be advantageous.
Skills
- Strong interpersonal and communication skills.
- Excellent verbal communication skills and English proficiency.
- Good customer service skills.
- Computer literacy.
- Ability to communicate professionally with customers and internal stakeholders.
Competencies
- Execution
- Establishing Rapport
- Reliability
- Teamwork
Additional Requirements
- Flexibility to work outside of normal working hours when operationally required.
- Professional, presentable, and well-spoken.
- Must be a South African citizen.
Closing Date 11 September 2026