Short Term Insurance Claims Administrator
Insure Connect Services · Cape Town, South Africa
Posted 10 April 2026
Stop applying one at a time.
JobAlertsZA auto-applies to South African jobs like this one for you, overnight. Upload your CV once — we do the applying.
Start free — we apply for you →Short-Term Insurance Claims Administrator
Role Overview
At Insure Connect Services (ICS), we partner with international brokers and insurance firms to place skilled South African professionals into remote, high-impact roles.
As demand for claims talent continues to grow, we are actively building a pre-qualified talent pipeline to support our UK and Australian clients.
This is not a single vacancy, but an opportunity to join a professional network , with typical placement turnaround times of 4 - 8 weeks , depending on client demand.
As a Claims Administrator within our pipeline, you will provide end-to-end claims support across Commercial, Personal, and Motor lines - ensuring efficient claims handling, high service standards, and consistent communication throughout the claims lifecycle.
We are hiring for aptitude and attitude - individuals who are trainable, detail-oriented, and eager to grow within an international insurance environment.
Key Responsibilities
Claims Administration & Processing
Receive and process claims notifications across Commercial, Personal, and Motor portfolios
Assess claims validity and apply policy terms and conditions
Appoint assessors or loss adjusters where required and manage claims through to resolution
Maintain accurate, up-to-date records in line with compliance and audit requirements
Client & Stakeholder Engagement
Liaise with clients, brokers, insurers, and third parties to ensure timely communication
Provide clear updates throughout the claims process
Build and maintain strong working relationships to support client satisfaction
Operational & Performance Delivery
Manage claims efficiently in line with productivity and service targets
Support cost control by contributing to reduced claims leakage and expenses
Identify and escalate potential fraud or irregularities
Administration & Compliance
Ensure all documentation is complete, accurate, and properly filed
Adhere to internal processes, quality standards, and regulatory requirements
Learning & Development
Demonstrate a willingness to learn and adapt within an international environment
Contribute positively to team performance and knowledge sharing
Minimum Requirements
Qualification: Matric or equivalent
Experience: 1+ years’ experience in Short-Term Insurance Claims
Communication: Strong verbal and written English skills, with a professional and confident approach
Technical Skills: Comfortable working on claims systems and general computer platforms
Client Exposure: Experience engaging with clients and stakeholders in a professional capacity
Availability: Willingness to work international hours where required
Technical Setup: Dedicated home office with reliable internet and contingency for loadshedding or connectivity disruptions
Location: Must be a South African citizen currently residing in South Africa
Application Process & Additional Information
This is a pipeline role , with consideration for both current and future opportunities
The process includes a comprehensive application and short video introduction
Successful candidates will remain active in our professional network and may be presented to brokers as suitable roles arise
Why Join ICS?
Access to international opportunities within UK and Australian insurance markets
Exposure to structured, high-performing claims environments
A transparent, digitally enabled recruitment process
The opportunity to grow within a network of insurance professionals