Shop Manager
Profile Personnel · Mthatha, Eastern Cape
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- A well-established and respected tyre retail and service business in Mthatha is seeking an experienced and hands-on Shop Manager to lead its operations. This is an excellent opportunity for a motivated leader with strong automotive or retail management experience who is passionate about customer service, operational excellence, and driving business performance.
Key Responsibilities
- Manage the day-to-day operations of the tyre shop, ensuring efficient workflows and excellent service delivery.
- Lead, supervise, schedule, and develop the shop team to maximise productivity and performance.
- Deliver exceptional customer service by resolving enquiries and complaints professionally.
- Oversee tyre fitting, balancing, wheel alignment, and related workshop services to ensure quality standards are maintained.
- Drive sales growth by promoting tyres, services, and value-added products.
- Build and maintain strong customer relationships to encourage repeat business and referrals.
- Manage inventory, stock levels, stock rotation, and product displays.
- Ensure workshop equipment and tools are properly maintained and operational.
- Monitor daily cash handling, expenses, and financial performance.
- Prepare regular reports on sales, stock, and operational performance.
- Ensure compliance with company policies, health and safety regulations, and industry best practices.
- Support local marketing initiatives and promotional campaigns to increase customer traffic and sales.
Minimum Requirements
- Proven management experience within the automotive, tyre, or retail industry.
- Previous experience managing a tyre fitment centre or automotive service workshop will be highly advantageous.
- Strong leadership and people management skills.
- Sound knowledge of tyre products, fitment services, and industry practices.
- Excellent customer service and communication skills.
- Strong organisational, planning, and problem-solving abilities.
- Experience managing stock, budgets, and sales performance.
- Good financial and business acumen.
- Knowledge of health and safety requirements within an automotive environment.
- Willingness to work flexible hours, including weekends and public holidays when required.