Shop Manager
CLS Human Capital Specialists · Pretoria, Gauteng
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Start free — we apply for you →- Our client, based in Pretoria, operates within the convenience retail sector and is committed to delivering an exceptional shopping experience to its customers. They are seeking a motivated and experienced Shop Manager to oversee multiple branches, ensuring efficient store operations, exceptional customer service, and effective team management.
Job Purpose
- To manage the day-to-day operations of multiple retail branches by overseeing staff, inventory, pricing, and store performance while ensuring high standards of customer service and operational excellence.
REQUIREMENTS
Minimum education
- National Senior Certificate
Minimum applicable experience years
- 2-5 years' experience
Required nature of experience
- Retail store management
- Multi-branch operations
- Staff leadership and development
- Inventory and stock management
- Pricing and price analysis
- Administrative and reporting functions
- Customer service and operational management
Skills and Knowledge essential
- Strong leadership and people management skills
- Excellent communication and interpersonal skills
- Strong organisational and multitasking abilities
- Administrative and reporting skills
- Price analysis and updating pricing structures
- Inventory management and stock control
Other
- Fluent in Afrikaans and English
- Valid driver's licence and own reliable transport
- Willingness to travel weekly to Johannesburg
KEY PERFORMANCE AREAS
Store Operations
- Oversee the daily operations of multiple retail branches
- Ensure stores are clean, organised, and visually appealing
- Maintain high operational and merchandising standards
- Ensure compliance with company policies and procedures
Stock & Inventory Management
- Monitor stock levels and conduct regular inventory checks
- Manage stock ordering to ensure product availability
- Minimise stock losses and improve inventory accuracy
- Perform price analysis and update pricing where required
Staff Management
- Recruit, train, motivate, and develop store employees
- Monitor staff performance and provide ongoing coaching
- Foster a positive, customer-focused team culture
- Manage staff scheduling and attendance
Customer Service
- Deliver exceptional customer service across all branches
- Resolve customer queries and complaints professionally
- Maintain a welcoming shopping environment
- Promote customer satisfaction and loyalty
Administration & Reporting
- Complete all administrative and reporting functions accurately
- Monitor branch performance and identify improvement opportunities
- Ensure compliance with operational and financial procedures
- Support continuous improvement initiatives across all branches
Closing Date: 17 Sep 2026