Shift Supervisor (Supply Chain)
Staff Solutions · Gauteng
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Start free — we apply for you →- Our client is seeking a Supply Chain Shift Supervisor to manage and oversee end-to-end warehouse and logistics operations during assigned shifts. The successful candidate will ensure safe, efficient, and compliant execution of daily activities including warehousing, transport, and inventory management. This is a leadership role focused on driving performance, optimising resources, and delivering operational targets through effective people management and process adherence.
Key Responsibilities
Shift Operations Management
- Lead shift-based warehouse operations including receiving, storage, picking, packing, dispatch, and returns.
- Allocate manpower and equipment based on workload and priorities.
- Monitor shift schedules, staff attendance, and ensure timely dispatch of orders.
- Verify receiving on SAP, perform daily checks on product condition, and enforce SOPs.
- Support local, regional SDA, and export dispatch requirements.
- Conduct shift handovers to ensure continuity and address any escalated issues.
Key Metrics
- On-time dispatch rate
- Order fulfilment and picking accuracy
- Stock captured on SAP within 24 hours
- Scanning and SOP compliance
Inventory Control & Accuracy
- Maintain real-time inventory accuracy through cycle counts and reconciliations.
- Address discrepancies, stock variances, and monitor shrinkage.
- Support monthly stocktakes and manage obsolete/slow-moving stock.
Key Metrics
- Inventory accuracy
- Shrinkage/loss rate
- Resolution time for stock discrepancies
Continuous Improvement & Problem Solving
- Identify inefficiencies and implement process improvements aligned with Lean and 5S principles.
- Lead small improvement initiatives and escalate recurring issues with actionable solutions.
Key Metrics
- Downtime reduction
- Operational cost savings
- Productivity improvement rate
Communication, Administration & Reporting
- Ensure timely and accurate reporting of daily operations, exceptions, and performance metrics.
- Maintain shift records, dispatch documentation, and KPI tracking reports.
- Coordinate communication across departments and shifts.
Key Metrics
- Timely submission of reports
- KPI updates and accuracy of documentation
People Management
- Supervise and develop shift staff to meet performance and behavioural expectations.
- Manage attendance, leave, training, and performance feedback.
- Foster a high-performing team culture through coaching and support.
Key Metrics
- Timely reporting to HR
- Successful performance management and training interventions
Governance, Risk & Compliance
- Ensure compliance with health & safety, environmental, and quality standards.
- Conduct safety inspections, enforce safe practices, and maintain high housekeeping standards.
- Manage FIFO/LOS practices and oversee quality control processes.
Key Metrics
- Safety compliance
- Submission of health and safety documentation
- Adherence to 5S standards
Minimum Requirements Education & Qualifications:
- Certificate in Logistics, Warehousing, Supply Chain Management, or related field NQF 5 minimum.
- Diploma NQF 6 preferred.
Experience
- At least 3 years of experience in supply chain, logistics, or warehousing operations.
- Experience in shift-based work environments.
Technical Competencies
- Proficiency in MS Office Suite, SAP, and warehouse management systems WMS.
- Solid understanding of warehouse processes and controls.
Behavioural Attributes
- Strong leadership and problem-solving skills.
- Effective communicator, resilient under pressure, and results-oriented.
- Proven ability to coach and manage diverse teams.
- High attention to detail and commitment to continuous improvement.