Service Technician (HVAC) (Electrician + Instrumentation)

Introduction

Position Overview

• Reports To:  Director

• Core Function:  Provision of service and technical support for installations, systems, and equipment.

Main Purpose of the Job

Service Technicians function as a vital support structure for the engineering implementation of systems at a project level, as well as managing the subsequent servicing of those systems for clients.

Duties & Responsibilities

Principal Accountabilities & Key Outputs

• Service Management:  Efficiently manage all allocated service plans.

• Commissioning & Planning:  Plan project commissioning, including coordinating specific electrical and control requirements alongside engineering teams and project supervisors.

• Scheduling:  Directly plan and arrange technical service appointments with customers.

• Client Relations:  Liaise with customers to understand and manage their expectations.

• Stakeholder Communication:  Maintain clear, professional communication with stakeholders via email, face-to-face interactions, or telephonic correspondence.

• Meetings & Evaluation:  Participate in weekly meetings before and during services or projects and conduct thorough post-mortems on all completed service intervals and project phases.

• On-Site Operations:  Apply active on-site critical thinking to closely manage work quality, standards, and project timeframes.

• Contractor Oversight:  Supervise and manage on-site contractors in tandem with the internal team.

• Safety & Compliance:  Direct safety management protocols and ensure strict compliance control on site.

Desired Experience & Qualification

Job Specification & Qualifications

Essential Criteria

• Languages:  Fluent in English

• Education:  Matric certificate paired with a valid Trade Certificate as an Electrician

• Experience:  Minimum of 5 years of experience as a service technician, with proven expertise in wiring, controls, instrumentation, and technical fault finding

• Professional Training:  Completed training in instrumentation and controls, alongside general computer literacy

• Licence Requirements:  Valid Code 08 driver’s licence

Desirable Criteria

• Languages:  Proficiency in Afrikaans

• Education:  Trade Certificate specifically as an HVAC / Refrigeration Technician

• Experience:  Specialised experience in Industrial Process and HVAC systems

• Professional Training:  Technical diploma in instrumentation and controls

Key Competencies & Professional Attributes

• Software Proficiency:  Highly efficient in Microsoft Office packages, including Word, Excel, Outlook, and PowerPoint.

• Proactive Mindset:  Intuitive professional who effectively thinks ahead to anticipate project needs.

• Work Ethic:  Highly efficient, hardworking, self-motivated, and possesses a strong willingness to learn.

• Industry Standards:  Ensures all finalized jobs and operations are completed strictly in accordance with SANS and SAIRAC standards.

• Client Management:  Strong capabilities in customer relationship management.

• Technical Scope:  Possesses practical industrial installation experience.