Service Support Manager Level Global Grade 12
Barloworld Equipment · Northern Cape
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- Lead and manage the service support function for the region.
- Manage warranty administration, service support processes and service governance.
- Support field service and workshop operations to achieve productivity and customer satisfaction targets.
- Drive service compliance, quality, WIP management and reporting.
- Manage and report on all key service deliverables, including all KPIs, attributes and safety
- Ensure all relevant policies procedures, and guidelines e.g. warranty, IEVM, quality checklists, etc are applied
- Utilise appropriate processes (SOR, service excellence, quality systems – ISO & contamination control, etc.) to regularly review and report on service operational team performance
- Utilise appropriate processes such as succession planning, PM & L&D to develop and grow team and self
Qualification, Experience and Competencies
- Qualified Artisan or Applicable Engineering Diploma / Degree
- Minimum 5 years management experience in the customer interface (managing a section or site)
- Basic management qualification
- Proficient in MS Project and other MS Office programs,
- Warranty and quality admin experience
- Willingness to travel
- Medically fit
- Code EB drivers' licence
Key Responsibilities
- Achievement of a team environment that enables maximum productivity and profitability (includes management of HR value chain)
- Performance management of regional team
- Competency development of regional team
- Staffing and safety of regional team and environment
- Achievement of regional / value stream service team financial targets and key performance indicators (KPI's)