Service Supervisor Field Service X2 Global Grade 10

Key Outputs

• Supervise a team of artisans and assistants in the maintenance and repair of earthmoving equipment and / or components

• Manage and monitor work in progress

• Apply all applicable policies and procedures, e.g. warranty, safety, etc

• Effectively communicate verbally and non-verbally with team, management, customers and peers

• Utilise appropriate processes such as succession planning, PM & L&D to develop and grow team and self

• Ensure outputs of service audits are achieved.

• Make sure that all repairs are performed in line with the warranty procedures

• To manage and repair all the equipment repairs

• To successfully lead the team and ensure that all repairs are done timeously

• Managing the team meetings

• To complete monthly reports.

• To liaise with the service management to ensure that all outputs are met.

Qualification, Experience and Competencies

• Qualified Artisan. [Mechanic in relevant trade (e.g., Diesel Mechanic / Earthmoving Equipment Mechanic)

• Minimum 5 years post-apprentice / learnership experience

• Standing as supervisor or as team leader on several occasions or being a service planner for at least 2 years

• Knowledge of the planning function.

• Computer literate

• Supervisory knowledge will be advantageous.

• Excellent technical, interpersonal and leadership skills.

• Sound interpretation of communication skills

• Basic technical report writing

• Basic business and financial understanding

• Driver’s license – Code B