Service Receptionist / Administrator - Workshop | Kempton Park

Introduction

We are looking for a friendly, organised and customer-focused Service Receptionist / Administrator to join our Workshop team in Kempton Park.

The successful candidate will be the first point of contact for customers visiting the workshop and will provide professional reception, administrative and service support to ensure the smooth running of the workshop.

This role is ideal for someone who enjoys working with people, is highly organised, has strong attention to detail and can confidently manage a busy environment.

Key Responsibilities

• Welcome customers and provide professional, friendly service.

• Answer incoming calls and assist with customer enquiries.

• Receive vehicles and assist with the vehicle check-in process.

• Capture and maintain accurate customer and vehicle information.

• Open and maintain job cards and ensure all required information is recorded.

• Coordinate customer bookings and workshop appointments.

• Liaise with customers regarding vehicle drop-offs, collections and service updates.

• Communicate with Workshop Technicians, Service Advisors and management regarding customer requirements.

• Follow up on outstanding job cards, repairs and vehicle collections.

• Assist with preparing quotations, invoices and other workshop documentation.

• Capture data and maintain accurate workshop records.

• Assist with daily workshop administration and reporting.

• Ensure customer documentation is complete and filed correctly.

• Handle customer queries professionally and escalate issues when required.

• Assist with monitoring vehicles in the workshop and keeping customers informed of progress.

• Maintain a professional and welcoming reception area.

• Perform general administrative duties as required.

Requirements

• Grade 12 / Matric.

• Previous experience in reception, administration, customer service or an automotive/workshop environment, an added advantage.

• Previous workshop or motor industry experience will be advantageous.

• Excellent verbal and written communication skills.

• Strong administrative and organisational skills.

• Good computer literacy, including Microsoft Office.

• Strong attention to detail and accuracy.

• Ability to work under pressure and manage multiple tasks.

• Professional and confident telephone manner.

• Customer-focused with a friendly and helpful approach.

• Ability to work effectively as part of a team.

What We're Looking For

We are looking for someone who is professional, reliable, friendly and highly organised .

You will need to be comfortable working in a busy workshop environment, dealing with customers throughout the day and ensuring that administrative processes are completed accurately and efficiently.

If you enjoy working with people, have excellent attention to detail and want to build your career in the automotive industry, we'd love to hear from you.

Why Join Pace Auto Group?

At Pace, we believe in Building for the Long-Term, Being Friendly and Helpful, Honesty, Integrity & Respect, We're Easy, Ever Better, Lean and Mean, and Being the Best You Can Be.

Join a growing automotive group where your contribution makes a real difference to our customers and our operations.

Apply now and become part of the Pace team!