Service Now TSM Developer

Ovations Technologies · Centurion, Gauteng

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Role Overview

Hands-on delivery role for a Senior ServiceNow Developer to design, build, and integrate a Telecommunications Service Management TSM implementation. Focuses on order orchestration, CMDB/asset governance, and multi-system telecom integrations. Pure build/implementation role; not administration/support.

Key Responsibilities

TSM & Workflow Development: Build customer order management workflows, service/resource order decomposition, fulfilment orchestration, and Service Portal/Workspace solutions.
Complex Integrations: Develop integrations connecting ServiceNow to OSS/BSS, billing, provisioning, activation, ACS, and device management platforms using Scripted REST APIs, Integration Hub, REST/SOAP, and Transform Maps aligned with TM Forum Open APIs.
CMDB & Asset Management: Design CSDM-aligned CI class structures, relationship models, and inventory registries; configure Discovery, IRE rules, and full asset lifecycle controls.
Rollout & Campaign Automation: Build platform workflows for device/site rollouts, firmware deployment campaigns, approval routing, and inventory reconciliation.
Core Platform Engineering: Write custom logic using Flow Designer, Business Rules, Script Includes, Client Scripts, and ACLs; manage update sets, scoped apps, and multi-environment deployments.

Minimum Requirements

Experience: 5+ years of hands-on ServiceNow development experience 3+ years in build/implementation-focused roles.
Scripting & APIs: Advanced JavaScript and Glide API skills Glide Record, Glide Aggregate, Glide Ajax, Script Includes plus solid SQL/relational database knowledge.
Integration Expertise: Proven track record building complex multi-system integrations via Scripted REST APIs, Integration Hub, MID Servers, and Import Sets.
CMDB & Asset Mastery: Deep expertise in CI class design, CSDM alignment, Discovery, IRE rules, and ServiceNow Asset Management.
Order Orchestration: Hands-on experience building order management and fulfilment workflow solutions in enterprise environments.