Service Manager (Permanent)

Job Title: Service Manager Start Date: 2026-07-16 - 2026-08-15 Vacancy Type: Permanent CPT006087 Sectors: Information Technology Location: Gauteng , JHB - Northern Suburbs Salary: R 500 000 - R 600 000 Annually Cost To Company (Travel and INCENTIVES, Market related, Negotiable) Brief: customer success|digital|service deleivery Service Manager (Customer Success & Growth) R 600 000 PA pllus travel and INCENTIVES!!! Johannesburg Are you a relationship builder, strategic thinker, and results-driven leader who thrives on delivering exceptional customer experiences? Detail: An established market leader is looking for an experienced Service Manager to lead a high-performing customer service team, drive client retention, grow recurring revenue, and build lasting partnerships with key clients across the region. This is an exciting opportunity for a commercially savvy service professional who can balance customer excellence with business growth while leading and developing a team of dedicated service specialists. What You'll Be Doing ✅ Leading and inspiring a customer-focused service team of 8–15 employees ✅ Developing and executing regional service strategies that strengthen customer relationships and improve client retention ✅ Managing key customer portfolios and conducting regular business reviews with senior stakeholders ✅ Driving growth through renewals, cross-selling, upselling, and expansion opportunities ✅ Ensuring service delivery excellence and resolving escalated customer issues ✅ Coaching, mentoring, and performance managing team members to achieve outstanding results ✅ Identifying customer needs and tailoring service solutions to maximise value ✅ Monitoring service performance, reporting on KPIs, and ensuring achievement of agreed service targets ✅ Promoting a high-performance culture that delivers exceptional customer outcomes and commercial success What We're Looking For 8+ years' experience in customer service within a service-driven environment Minimum 3 years' experience in a customer service leadership or service management role Relevant Degree, Diploma, or Higher Diploma in Sales, Marketing, Customer Service, Retail Management, or a related field advantageous Strong commercial acumen with a proven ability to drive customer retention and revenue growth Exceptional leadership, coaching, and people management skills Excellent communication, relationship-building, and stakeholder engagement abilities Strong problem-solving and organisational capabilities Highly computer literate Valid driver's licence and own reliable vehicle Willingness to travel to customer sites when required Why Join? ✨ Lead an established regional service function ✨ Work directly with key clients and executive stakeholders ✨ Drive meaningful customer outcomes and business growth ✨ Influence strategy while developing and empowering your team ✨ Be recognised for delivering service excellence and commercial impact If you're passionate about customer success, leadership, and growing strategic client relationships, we'd love to hear from you. show more... For more information please contact: Jacki Butler Apply