Service Manager â?? Africa | Mining & Industrial

Responsibilities

• Manage, mentor and develop the Service team, ensuring effective resource allocation and service delivery.
• Oversee commissioning, maintenance, servicing and customer training activities.
• Build and maintain strong relationships with customers, agents, distributors and key industry stakeholders.
• Drive service sales, spare parts, refurbishment and training revenue and identify new business opportunities.
• Act as a Business Development representative during customer and mine-site visits, identifying opportunities for new equipment, upgrades and services.
• Support the Sales team with customer meetings, technical discussions, presentations and tenders.
• Prepare quotations, negotiate commercial terms and follow up on sales and service opportunities.
• Develop and execute the annual Service Business Plan and manage departmental budgets.
• Monitor market trends, competitors and customer requirements to identify growth opportunities.
• Recruit, onboard and manage the performance and development of Service personnel.
• Provide regular reporting on service performance, sales, customer activity and business development opportunities.
• Travel extensively throughout Africa and internationally for customer visits, commissioning, training, presentations and business development activities.

Requirements

• 5+ years experience in a similar Service Management / Technical Sales / Business Development role.
• Experience selling and supplying plant, equipment or technical solutions into mining, construction or similar industries.
• Proven track record of achieving sales budgets and growing customer accounts.
• Strong technical aptitude with the ability to communicate technical solutions to both senior management and site-level customers.
• Previous team management and leadership experience.
• Strong customer relationship and business development skills.
• Excellent verbal and written communication and presentation skills.
• Strategic thinker with strong initiative, decision-making, research and analytical abilities.
• Proficient in Microsoft Office, including Word, Excel, Outlook and PowerPoint.
• Willing and able to travel extensively throughout Africa.
• A Diploma or Degree would be advantageous.
• Mining industry experience would be a significant advantage.

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