Service Engineer (Mining Industry)

Introduction

The Service Engineer will be responsible for providing technical support, commissioning, troubleshooting, maintenance assistance, and aftermarket service support to mining and mineral processing operations within the assigned region. The role focuses on ensuring optimal equipment performance, supporting clients with technical solutions, and identifying opportunities for service, spare parts, and equipment sales.

The successful candidate will serve as the primary technical representative for Express in the region and will work closely with customers, service teams, and sales personnel to ensure exceptional service delivery and customer satisfaction.

Duties & Responsibilities

Technical Service Support

• Visit mine and process plant sites to provide technical support and identify service, spare parts, and equipment opportunities.

• Attend to equipment breakdowns and provide timely troubleshooting and fault-finding assistance.

• Conduct inspections and condition assessments of installed equipment.

• Recommend maintenance improvements and corrective actions to optimise equipment performance and reliability.

• Ensure all work is completed in accordance with client requirements, company standards, and site safety procedures.

Commissioning and Training

• Commission new equipment installations and verify performance in accordance with design specifications.

• Provide on-site operational and maintenance training to client personnel.

• Support customers during equipment start-up and performance testing phases.

• Identify opportunities to improve equipment efficiency and plant performance.

Customer Relationship Management

• Build and maintain strong professional relationships with clients and site personnel.

• Respond promptly to customer requests and service-related enquiries.

• Ensure a high standard of customer service and technical support.

• Assist clients in identifying appropriate spare parts and service requirements.

Sales and Commercial Support

• Support the sales team with technical expertise, plant assessments, and product recommendations.

• Assist in identifying aftermarket sales opportunities, including spare parts, refurbishments, upgrades, and services.

• Follow up on quotations, service proposals, and client requests.

• Provide technical input during proposal and tender preparation processes.

Reporting and Administration

• Prepare detailed site visit reports, service reports, weekly plans, and progress summaries.

• Maintain accurate service records and customer interaction logs.

• Communicate technical findings and recommendations to clients and internal stakeholders.

• Participate in monthly review meetings in Modderfontein.

• Ensure timely submission of reports and documentation.

Competencies and Skills

• Strong technical troubleshooting and problem-solving abilities.

• Excellent client service and relationship management skills.

• Ability to work independently with minimal supervision.

• Strong communication and interpersonal skills.

• Good planning, organisational, and time management skills.

• Ability to work under pressure and meet client deadlines.

• High level of professionalism and attention to detail.

• Proficiency in Microsoft Office and technical reporting.

• Strong commitment to safety and quality standards.

Key Performance Indicators (KPIs)

• Response time to client service requests and breakdowns.

• Successful completion of commissioning projects.

• Customer satisfaction and relationship management.

• Equipment uptime and technical support effectiveness.

• Revenue generated through service and spare parts opportunities.

• Accuracy and quality of technical reports.

• Compliance with safety and company procedures.

• Achievement of regional service objectives and targets.

Desired Experience & Qualification

Minimum Qualifications

• Bachelor's Degree in Mechanical Engineering from a recognised and accredited university.

• Valid driver's licence.

• Valid passport and ability to travel extensively when required.

• Medical fitness to access and work on mining and industrial sites.

Experience Requirements

• Relevant experience in mining, crushing, screening, bulk materials handling, mineral processing, or process plant environments.

• Experience in commissioning, maintenance, troubleshooting, and servicing of mechanical equipment.

• Sound understanding of plant operations, equipment maintenance practices, and safety standards.

• Previous customer-facing technical support experience will be advantageous.

Location

Express is seeking to appoint three experienced and motivated Service Engineers to support clients in the following regions:

• Northern Cape (Kathu)

• Mpumalanga (Middelburg)

• North West (Rustenburg)