Service Delivery Manager (36 Months Contract)
Executive Placements · Mamelodi
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Start free — we apply for you →Key responsibilities
• Oversee the end-to-end delivery of IT services in accordance with SLAs and business requirements. • Manage relationships with internal teams and external vendors to ensure service quality and performance. • Lead incident, problem, and change management processes. • Monitor service metrics, prepare performance reports, and implement service improvement plans. • Ensure compliance with ITIL best practices, governance policies, and security standards. • Act as the escalation point for critical incidents and drive resolution coordination Minimum Technical Skills and Qualifications:
- NQF Level 7 or higher qualification in Business, Marketing, Public Relations /Communications/ Management, HR, Administration or IT related fields.
- ITIL Foundation Certification required.
- 8+ years experience overseeing ICT Service Delivery team and SLA managing.
- Experience managing support teams, service desk operations, and vendor contracts.
- Excellent stakeholder management and communication skills.
- Proven track record of improving IT service performance and customer satisfaction.
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