Service Advisor
SydSen Recruit · Stellenbosch, Western Cape
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Start free — we apply for you →Key Responsibilities
Customer Interaction & Communication
- Greet customers professionally and assess their vehicle service requirements.
- Provide accurate quotations for maintenance and repair work.
- Clearly explain technical issues and service recommendations in customer-friendly terms.
- Keep customers informed on progress, timelines, and any cost adjustments.
- Conduct post-service follow-ups to ensure satisfaction and resolve any concerns.
Service Scheduling & Coordination
- Schedule service appointments to optimise workshop productivity.
- Liaise with technicians to ensure work is completed efficiently and on time.
- Confirm availability of required parts before scheduled bookings.
Documentation & Record-Keeping
- Create and manage detailed service orders and repair documentation.
- Maintain accurate customer and vehicle records, including warranty and service history.
- Process invoices and payments accurately and promptly.
Quality Control & Customer Satisfaction
- Ensure that all work performed meets the brand's high-quality standards.
- Deliver an exceptional customer experience that builds loyalty and trust.
- Address customer complaints professionally, escalating when necessary.
Product & Service Knowledge
- Stay informed about the latest vehicle models, features, and service promotions.
- Promote additional products and services that enhance customer value.
Team Collaboration & Reporting
- Work closely with the service, parts, and sales departments to ensure operational efficiency.
- Report on service department performance and customer satisfaction trends.
Minimum Requirements
- At least 2 years' experience in a service or customer-facing role automotive dealership experience advantageous.
- Computer literate Microsoft Office Suite.
- Valid driver's license and own transport.
- A technical qualification will be beneficial.
Key Competencies
- Strong communication and interpersonal skills.
- Customer service excellence and problem-solving ability.
- Motivation to achieve results and perform under pressure.
- Organised, resilient, and team-oriented.