Service Advisor Spartan (Permanent)

Job Title: Service Advisor Spartan Start Date: 2026-08-13 - 2026-09-12 Vacancy Type: Permanent JHB000517 Sectors: Automotive Location: Gauteng , Spartan Salary: Brief: Service Advisor Spartan Job Summary We are seeking an experienced Service Advisor to manage customer service requirements and coordinate vehicle repairs from booking through to completion. The role involves opening and managing job cards, preparing estimates, obtaining approvals, coordinating with technicians and parts, managing warranty claims, monitoring job progress, and ensuring accurate billing. The successful candidate will provide professional customer service, explain repairs and costs clearly, maintain high workshop standards, identify upselling opportunities, and ensure excellent customer satisfaction and efficient turnaround times. Detail: Job Description: Customer Interaction & Relationship Management Greet customers courteously and identify their service requirements accurately. Listen carefully to customer complaints or vehicle issues and record them clearly on the job Provide professional advice on necessary maintenance, repairs, and manufacturer recommended services. Explain repair procedures, costs, and estimated time for completion in detail. Maintain constant communication with customers regarding job progress, changes, or delays. Handle customer queries and concerns with empathy and professionalism. Conduct post-service follow-ups to ensure customer satisfaction. Promote goodwill and long-term customer relationships for repeat business. Job Card Preparation & Workshop Coordination Open and manage job cards for all vehicles entering the workshop. Clearly document customer complaints, requested services, and observed issues. Allocate jobs to appropriate Foreman based on skill level and workload in team. Coordinate with the workshop foreman and technicians for job scheduling and timely completion. Track each job card's progress and ensure all repair and maintenance tasks are performed as agreed. Ensure all additional work found during inspection is approved by the customer before execution. Ensure to do a walk about the yard every morning to see any vehicles that might have been towed or came in after hours Technical & Diagnostic Support Perform preliminary inspections and assist in identifying technical faults. Interpret diagnostic reports and communicate results to customers. Liaise with technical staff to clarify repair requirements and technical instructions. Ensure that warranty and recall jobs follow OEM standards and guidelines. Support the workshop team in sourcing technical bulletins and service manuals when required. Ensure technical report is understood and discussed with Foreman and supervisor before sending the report to the customer. Estimation, Costing & Billing Prepare detailed service estimates (labour, parts, consumables). Explain estimates and billing clearly to customers to ensure transparency. Obtain customer approval for repair estimates before commencement. Monitor parts availability and coordinate with the pans department to prevent delays. Verify all job card entries and labour codes before final billing. Ensure invoices are accurate and match the approved estimates. Ensure that payment received for all cash jobs before vehicle is released. Payments received must have an invoice attached and submitted to the branch administrator same day as received. Supplier invoices to be received same day as purchase order made and processed asap. Warranty & Policy Compliance Verify warranty status of vehicles and apply warranty policies appropriately. Ensure all warranty claims are properly documented with required evidence. Coordinate with OEM warranty departments for claim processing and approval. Maintain up-to-date knowledge of manufacturer warranty policies and recall campaigns. Workshop Efficiency & Quality Control Ensure jobs are completed on time with proper quality checks. Coordinate road tests, ensure test drives are done before vehicle collection. Work with technicians to identify repeated failures and report recurring issues. Maintain service standards as per OEM guidelines and internal SOPs. Assist in implementing safety and housekeeping standards in the service reception area. Reporting & Documentation Maintain daily service logs, job progress reports, and performance metrics. Update service records and vehicle history in the system accurately. Track service revenue, job closures, and customer feedback reports. Provide management with daily/weekly/monthly service performance reports. Sales & Upselling Responsibilities Identify opportunities to upsell value-added services, AMC (Annual Maintenance Contracts), or accessories. Promote preventive maintenance and service packages to customers. Support sales and parts teams with aftersales leads and coordination Team Coordination & Training Work collaboratively with technicians, foremen, parts advisors, and service managers. Participate in OEM or dealer training programs to stay updated on new models and systems. Performance & KPI Areas Customer satisfaction index (CSI) Average turnaround time (TAT) Job card accuracy Service upselling ratio Repeat repair rate Workshop utilization and efficiency Minimum Requirements: Matric or higher Minimum 5 years' experience in similar role Code 08 license. Personal Attributes: Strong organizational skills and attention to detail. Read and write in English Must be a team player Confident and proactive approach- anticipates issues and requirements show more... For more information please contact: Anneke Mienie Apply