Service Advisor

Reference: PE003793-MT-1

Our client in the Automative Manufacturing industry, is seeking a Service Advisor to join their team based in the East Rand, Gauteng. Duties & Responsibilities

Requirements

• Matric or higher education.

• Minimum 5 years’ experience in similar role.

• Code 8 license.

Responsibilities but not limited to

Customer Interaction and Relationship Management

• Greet customers courteously and identify their service requirements accurately.

• Listen carefully to customer complaints or vehicle issues and record them clearly on the job.

• Provide professional advice on necessary maintenance, repairs, and manufacturer recommended services.

• Explain repair procedures, costs, and estimated time for completion in detail.

• Maintain constant communication with customers regarding job progress, changes, or delays.

• Handle customer queries and concerns with empathy and professionalism.

• Conduct post-service follow-ups to ensure customer satisfaction.

• Promote goodwill and long-term customer relationships for repeat business.

Job Card Preparation and Workshop Coordination

• Open and manage job cards for all vehicles entering the workshop.

• Clearly document customer complaints, requested services, and observed issues.

• Allocate jobs to appropriate Foreman based on skill level and workload in team.

• Coordinate with the workshop foreman and technicians for job scheduling and timely completion.

• Track each job card's progress and ensure all repair and maintenance tasks are performed as agreed.

• Ensure all additional work found during inspection is approved by the customer before execution.

• Ensure to do a walk about the yard every morning to see any vehicles that might have been towed or came in after hours.

Technical and Diagnostic Support

• Perform preliminary inspections and assist in identifying technical faults.

• Interpret diagnostic reports and communicate results to customers.

• Liaise with technical staff to clarify repair requirements and technical instructions.

• Ensure that warranty and recall jobs follow OEM standards and guidelines.

• Support the workshop team in sourcing technical bulletins and service manuals when required.

• Ensure technical report is understood and discussed with Foreman and Supervisor before sending the report to the customer.

Estimation, Costing and Billing

• Prepare detailed service estimates (labour, parts, consumables).

• Explain estimates and billing clearly to customers to ensure transparency.

• Obtain customer approval for repair estimates before commencement.

• Monitor parts availability and coordinate with the pans department to prevent delays.

• Verify all job card entries and labour codes before final billing.

• Ensure invoices are accurate and match the approved estimates.

• Ensure that payment received for all cash jobs before vehicle is released.

• Payments received must have an invoice attached and submitted to the branch administrator same day as received.

• Supplier invoices to be received same day as purchase order made and processed asap.

Warranty and Policy Compliance

• Verify warranty status of vehicles and apply warranty policies appropriately.

• Ensure all warranty claims are properly documented with required evidence.

• Coordinate with OEM warranty departments for claim processing and approval.

• Maintain up-to-date knowledge of manufacturer warranty policies and recall campaigns.

Workshop Efficiency and Quality Control

• Ensure jobs are completed on time with proper quality checks.

• Coordinate road tests, ensure test drives are done before vehicle collection.

• Work with technicians to identify repeated failures and report recurring issues.

• Maintain service standards as per OEM guidelines and internal SOPs.

• Assist in implementing safety and housekeeping standards in the service reception area.

Reporting and Documentation

• Maintain daily service logs, job progress reports, and performance metrics.

• Update service records and vehicle history in the system accurately.

• Track service revenue, job closures, and customer feedback reports.

• Provide management with daily/weekly/monthly service performance reports.

Sales and Upselling Responsibilities

• Identify opportunities to upsell value-added services, AMC (Annual Maintenance Contracts), or accessories.

• Promote preventive maintenance and service packages to customers.

• Support sales and parts teams with aftersales leads and coordination.

Team Coordination and Training

• Work collaboratively with technicians, foremen, parts advisors, and service managers.

• Participate in OEM or dealer training programs to stay updated on new models and systems.

Please note: If you do not receive a response within 2 weeks of submitting your application, please consider your application unsuccessful. Package & Remuneration

Monthly