Service Advisor (Durban)
MAN Automotive South Africa Pty Ltd · Durban, KwaZulu-Natal
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- Provide effective customer contact regarding all aspects on repairs undertaken on customer's vehicle
- Ensure prior authorization of repairs/service is obtained & customers' signature is on the job card
- Ensure description, customer and vehicle details and confirmation of the payment method are in order
- Responsible for the intake of customer vehicles through completion of job cards detailing work
- Manage the 24-hour breakdown service
- Perform standby duties as per the set schedule
Requirements
Qualifications
- Grade: 12 Matric Certificate
- Technical qualification or a comparable qualification
Skills
- Computer Literate
- Customer focused with a results driven approach
- Good communication oral and written & interpersonal relations skills
- Pro-active, reliable, be self-motivated
- Work independently through being a team player
- Work well under pressure and maintain good customer relations
Experience
- Experience of ESA - 1 year
- Experience in a similar role in the automotive industry - 5 years
- Experience in the heavy commercial vehicles industry - 1 year
Closing Date: 24 August 2026