Service Administrator - Diagnostic Equipment

Reference: PS010716-CA-1

A supplier of IVD products requires the above to provide administrative, operational, and coordination support to the Service Department. Duties & Responsibilities

Minimum requirements for the role

• A minimum Matric (Grade 12) is required for this role.

• A relevant qualification in Business Administration, Customer Service, Office Administration, or similar is preferred.

• Previous experience having worked within an administrative or customer service role is preferred.

• Must be proficient in Microsoft Office, Outlook, Teams, and SharePoint.

• Strong organisational, communication, and customer service skills.

• High level of accuracy and attention to detail.

• Previous experience working within a medical, laboratory, technical, or service-related environment is preferred.

• Must have experience with ERP, CRM, or Service Management Systems as well as having a knowledge of inventory and purchase order processes

• Experience in a point-of-care, clinical laboratory, biotechnology, or research laboratory setting is a plus.

• Ability to troubleshoot technical issues and clearly explain solutions to customers by telephone.

The successful candidate will be responsible for

• Providing administrative, operational, and coordination support to the Service Department.

• Managing service calls, assisting customers and scheduling appointments for Engineers.

• Handling financial paperwork (quotes, invoices, track expenses) and maintaining accurate service records.

• Administering service contracts and generating reports.

• Supporting compliance with quality and ISO requirements.

• Communicating with end users, Field Service Specialists, Clinical Applications, and Field Sales representatives to troubleshoot technical problems.

• Providing customer support and escalating issues to Installation and Support Specialists when necessary.

• Documenting the details of each customer call, including the troubleshooting steps taken, solutions provided, and answers given, in the database.

• Assisting with the training and development of new Customer Support Specialists.

• Participating in special projects for customers or the Technical Support department as needed.

• Maintaining accurate and complete customer support records in accordance with established procedures.

• Providing professional, responsive, and customer-focused support during all interactions.

Salary package, including benefits, is highly negotiable depending on experience gained. Package & Remuneration

Monthly