Senior Warehouse Supervisor

Purpose of the Role

The Senior Warehouse Supervisor supports the overall management and coordination of daily warehouse operations in a high-volume, fine-picking environment (8,000+ active SKUs). This role ensures efficient receiving, storage, picking, stock integrity, and dispatch processes while maintaining high standards of accuracy, productivity, and workplace discipline.

Key Responsibilities

Operational Management

• Oversee day-to-day operations including receiving, inventory management, picking, packing, and dispatch.

• Ensure optimal use of warehouse space, resources, and systems to meet operational demands.

• Maintain stock accuracy through regular cycle counts, investigations, and corrective actions.

• Support the Warehouse Manager in implementing process improvements and efficiency projects.

• Ensure smooth coordination between warehouse, procurement, sales, transport, and customer service departments.

People Management

• Supervise and motivate team leaders, pickers, and general staff to achieve performance targets.

• Conduct regular performance reviews, coaching, and on-the-job training.

• Foster a culture of accountability, teamwork, and continuous improvement.

• Enforce company policies and disciplinary standards fairly and consistently.

• Support staff planning and rostering to ensure adequate coverage during peak periods.

Compliance & Housekeeping

• Uphold high standards of safety, security, and housekeeping throughout the warehouse.

• Ensure adherence to health and safety regulations and company SOPs.

• Monitor maintenance needs of equipment, vehicles, and warehouse infrastructure.

• Maintain accurate documentation and reporting related to operations, safety, and audits.

Customer Service & Communication

• Ensure customer service standards and turnaround times are consistently met.

• Communicate clearly and professionally with internal departments, suppliers, and transport providers.

• Proactively resolve issues related to stock, deliveries, or customer complaints.

Reporting & Continuous Improvement

• Prepare daily/weekly/monthly operational reports and analyze performance data.

• Identify trends, root causes, and opportunities for improvement.

• Contribute to the development and implementation of standard operating procedures.

Key Requirements

• Matric with a relevant tertiary qualification in Logistics, Supply Chain, or Warehouse Management.

• 5+ years’ warehouse experience, including fine picking, stock control, receiving, and dispatch.

• 3+ years’ supervisory or team leader experience in a fast-paced warehouse.

• Strong computer literacy, especially in Excel and WMS/ERP systems (system-driven approach).

• Analytical and report-writing skills with attention to accuracy and detail.

• Must have successfully managed and led a team.

• Excellent problem-solving and decision-making ability.

• Energetic, hands-on leader willing to work extended hours when required.

• Own reliable transport.