Senior Systems Analyst – Point of Sale & Omnichannel

Job Purpose

• The Senior Systems Analyst – Point of Sale & Omnichannel is responsible for analysing, designing, documenting, supporting, and continuously improving Cape Union Mart's Point of Sale platforms, omnichannel sales journeys, store transaction processes, and related retail systems.
• The role provides senior systems analysis capability across business-critical retail systems supporting in-store sales, online-to-store journeys, click-and-collect, pick-from-store, returns and exchanges across channels, tendering, promotions, customer lookup, loyalty, gift cards, end-of-day processing, store trading operations, and transaction integrity.
• Working closely with IT, business teams, vendors, and delivery teams, the incumbent ensures requirements are well understood, solutions are clearly defined, integrations are accurately specified, and changes are delivered with appropriate testing, operational readiness, and production support.

Key Responsibilities

• Analyse requirements, processes, system behaviours, and integration impacts across POS, eCommerce, OMS, fulfilment, and omnichannel sales.
• Translate business needs into clear functional specifications, technical specifications, user stories, process flows, interface requirements, and acceptance criteria.
• Support solution design for store trading, sales, returns, tendering, promotions, loyalty, gift cards, end-of-day processing, and key omnichannel capabilities.
• Analyse and document integrations across POS, eCommerce, OMS, inventory, pricing, promotions, customer, loyalty, payments, finance, and middleware platforms.
• Validate cross-channel transaction and order lifecycles, including sales, cancellations, refunds, returns, fulfilment updates, and reconciliation.
• Work with developers, technical leads, QA, vendors, and business stakeholders to clarify requirements, resolve gaps, and support delivery.
• Support enhancements, configuration, testing, releases, upgrades, and change requests through structured analysis and documentation.
• Support incident, problem, and service request resolution by analysing root causes, data flows, logs, integration failures, discrepancies, and business impacts.
• Contribute to system stability through proactive analysis, monitoring review, knowledge documentation, support handover, and operational readiness activities.
• Coordinate testing activities including scenario definition, defect triage, UAT, regression, transaction, tender, promotion, and production validation.
• Participate in Agile delivery, backlog refinement, sprint planning, reviews, retrospectives, and governance forums.
• Collaborate with business, IT, and vendor teams to support seamless customer and operational experiences across channels.
• Support vendor engagement by clarifying requirements, validating proposed solutions, tracking open items, and supporting release coordination.
• Identify opportunities to simplify store trading processes, improve documentation, reduce operational risk, and enhance system resilience.

Required Technical and Professional Expertise

Experience

• 3+ years' experience in systems analysis, business analysis, application support, systems integration, or solution delivery.
• 2+ years' experience working with complex business-critical systems in a senior analyst or specialist capacity.
• Experience with Point of Sale, store trading, retail operations, payments, promotions, customer, loyalty, or transactional retail systems.
• Experience with omnichannel retail processes such as click-and-collect, pick-from-store, online returns in store, order lookup, fulfilment, inventory availability, or customer order management would be advantageous.
• Experience working across POS, eCommerce, OMS, payments, loyalty, promotions, inventory, and finance reconciliation systems would be beneficial.
• Experience supporting business-critical production systems, including incidents, releases, change management, and operational support processes.
• Experience analysing APIs, middleware, databases, integrations, batch processes, and cloud-based platforms.
• Retail store operations, Point of Sale, payments, loyalty, promotions, or finance reconciliation experience would be advantageous.

Technical Skills

• Strong systems analysis, requirements gathering, process mapping, and solution documentation skills.
• Ability to write functional specifications, technical specifications, interface requirements, user stories, and acceptance criteria.
• Understanding of omnichannel retail architecture, including POS, eCommerce, order management, inventory availability, fulfilment, payment, loyalty, and customer platforms.
• Ability to analyse cross-channel transaction flows, order lifecycle events, integration messages, reconciliation points, and operational exceptions.
• Understanding of API integrations and REST/SOAP web services.
• Strong SQL skills for data analysis, investigation, reconciliation, and issue diagnosis.
• Experience working with JSON, XML, SQL databases, POS transactions, logs, monitoring tools, and integration traces.
• Knowledge of release management, deployment controls, regression testing, UAT, and production validation.
• Awareness of application security, access control, authentication, and data protection principles.

Professional Competencies

• Ability to deliver clear analysis outputs within tight deadlines.
• Strong analytical, investigative, and problem-solving skills.
• Excellent communication skills, with the ability to engage both technical and non-technical stakeholders.
• Strong attention to detail and ability to produce structured, accurate, and supportable documentation.
• Self-motivated and capable of working independently while maintaining alignment with team objectives.

Preferred Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Certifications or training in business analysis, systems analysis, Agile delivery or Project Management.

Additional Information

• This is a permanent/full-time position based at Cape Union Mart's IT Division.
• Occasional travel may be required based on project needs.
• The role requires the ability to work in a fast-paced retail environment with evolving store, digital, and omnichannel business requirements.