Senior Services Architect

• The Senior Services Architect is an advanced subject matter expert and is also a pre-sales persona working with clients and sales/delivery teams in a value co-creation process resulting in the design of Technical Services, Support Services & Managed Services solutions across multiple technology domains.
• This role is responsible for the development of competitive, innovative, secure, multi-year, viable Managed Services solutions and associated costing inputs to commercial models.
• The Senior Services Architect applies both solution design and sales skills to engage and help close opportunities with decision-makers.
• This role has the opportunity to design solutions with some of the most innovative global organizations, technologies, accelerating the digital transformation business objectives and outcomes.
• In some instances, the Senior Services Architect will remain engaged during and post the implementation of services designed and may be required to participate in renewals.

Key Responsibilities

• Guides a virtual team of domain experts to orchestrate the development of secure, multiple year, services solutions.
• Designs complex Professional Services PS, Support Services SS and Managed Services MS solutions to meet client requirements by integrating technology and service design across multiple domains.
• Works across multiple teams in the design of the PS, SS & MS offering.
• Tests and validates new designs features and delivery models or recommend improving existing service offers that is being taken to market.
• Responsible for the service design deliverables of the solution and interfacing with multiple teams and partners to ensure supportability.
• Directs the validation processes by obtaining sign-off from technical, service and costing stakeholders.
• Leads the service design of solutions for the client that will be commercially competitive whilst mitigating risk.
• Maps the client's requirements against proposed set of service elements and architectures and leads the end-to-end solution development Cloud Services, Technology Architectures, SIAM, SLA, ITSM leading practices.
• Develops and executes a consulting approach that results in a consolidated statement of requirements, scope, transition documents and costing based need for change, role of IT, definition of the AS-IS versus desired state Future Mode of operation defined, gap analysis and roadmap, highlighted impacts, consequences and benefits of the intended transformation people, process, technology.
• Supports the sales teams in presenting an architecture solution to clients with a focus on cost savings or uncovering other client growth opportunities using the ability to discover and analyze the client's current architecture, platforms and operating models.
• Shares client outcomes and market conditions with other stakeholders so that the global offering leads, and services community can evolve strategies and develop innovative solutions for the future.

Required experience

• Provides coaching and mentoring and acts as advisor and decision maker in service design situations.
• Support the sales teams to have a commercial model discussion with the client.
• Identifies all service costs and populating cost models accurately to ensure a full visibility of costs related to the delivery of the service over the contract term.
• Creates and gets sign-off from relevant stakeholders on the solution design that will form part of the commercial model.
• Responsible for vendor management depending on the service offers and ensures that the transition to service delivery teams are well coordinated to ensure a smooth transition.

Knowledge and Attributes

• Advanced knowledge of PS, SS & MS delivery and service models, including cloud, global, and distributed delivery models.
• Ability to work with costing models in partnership with sales and finance stakeholders.
• Advanced proficiency in Application and Cloud/Infrastructure PS, SS & MS service models.
• Ability to communicate potential improvements and value of our solutions to all levels of stakeholders.
• Ability to facilitate workshops with clients and internal teams to discover requirements, present solutions and obtain client buy-in.
• Ability to work within a team, contributing to the success of the team while making a personal contribution, especially in a matrixed organization.
• Advanced knowledge on emerging trends in technology, PS, SS & MS Integration, Application development – devSecOps, Cloud Native Service Applications, Microsoft development platforms, and Open-Source Software, Cloud platforms like Azure, AWS and GCP, DATA Analytics, Containers, rPA, IoT, and Intelligent Automation.
• Analytical abilities to discover and analyze all input and DATA.
• Passion for staying abreast of related industry trends and best practices.
• Bachelor's degree or equivalent in Information technology/systems or a related field.
• Certification and working knowledge of ITIL, Service Management and Integration, Automation Artificial Intelligence and Analytics preferred.
• Scaled Agile certification or equivalent is desirable.
• Additional desirable technology / vendor certifications are AWS Cloud Practitioner Essentials Training, MS Azure Fundamentals Training, or the latest equivalent.
• Advanced demonstratable track record of designing services solutions to large enterprise accounts.
• Advanced experience in structuring large, multi-year profitable contracts.
• Advanced solution planning and deal shaping expertise, with the ability to create compelling value propositions as part of the solution design.
• Advanced experience working in an environment with global delivery and in multiple geographies and industries.