Senior Service Advisor

Manage and control all workshop administration, including on-sites. Manage debtor queries and cash accounts. Manage and control WIP on a daily basis. Manage and control training and travel. Manage and control campaigns. Monitor and report on hours sold, hours worked, efficiency and productivity levels. Ensure that the correct procedures are followed i.e warranty claims, R&M claims, SCP, 5S. Handle all CXI queries and ensure that a high CXI score is maintained. Responsible for ensuring data integrity. Ensure that job cards are accurately costed ad invoiced timeously. Perform weekly documented job card quality checks. Responsible for sublet invoices follow-up and control. Keep accurate record of all warranty and R&M rejections and follow-up until finalised. Compile WIP and hours sold figures on a daily basis. Distinguish between all warrantable and non-warrantable labour lines. Assist the Service Advisors and Costing Clerks as and when required. Perform any other work related as tasks required by management.