Senior Sales Consultant

HALDANE is seeking an experienced + dynamic Sales Consultant to provide phenomenal customer service to our clients. This person has a minimum of 5 years experience in sales within the décor / interior design industry. Someone creative, resilient, proactive + detail oriented. You will offer excellent + informative experience within the showroom + all communications prior to, during + after sales. A working understanding of international shipping processes is required.

Senior Role - Permanent Position

Remuneration: R 45 000 - 50 000 (experience dependent)

Location: Salt River, Cape Town

Responsibilities

Client Engagement

• Greet showroom visitors and answer telephone enquiries professionally.
• Respond to enquiries via email, ecommerce platform, telephone, and in-person appointments.
• Develop deep understanding of clients' projects, aesthetic preferences, and functional requirements.
• Guide clients through collections, educating them on design features, material benefits, customization options, and product capabilities and limitations including lead times.
• Assist with finish selections, demonstrating refined understanding of colour, texture, and design trends.
• Generate furniture finishes specification sheets for clients.
• Send catalogues, pricelists, and tailored product recommendations.

Business Development & Proactive Sales

• Proactively identify and reach out to interior designers, architects, and specifiers primarily in Cape Town, with periodic outreach to Johannesburg and Durban as agreed.
• Present HALDANE catalogue and collections to design professionals through inperson meetings.
• Build and nurture relationships within the interior design and architecture community.
• Attend industry events and design community gatherings.
• Research and pursue new business opportunities and sales leads.
• Develop strategic partnerships with key design studios and hospitality project specifiers.
• Maintain a pipeline of prospective clients and projects.

Sales Administration

• Generate accurate, detailed quotes.
• Manage client relationships and sales pipeline in CRM software, Gmail and WhatsApp.
• Conduct consistent, professional follow-ups on quotes and enquiries throughout the sales process.
• Gather complete client information: delivery details, finish specifications, billing information, quantities, and sizes.
• Compile order documentation including export paperwork, invoices, pack lists, box labels, delivery notes.

Customer Delivery Logistics

• Coordinate complex delivery logistics for local, national, and international orders.
• Liaise with Production Manager, Driver, and logistics companies to schedule deliveries.
• Gather detailed delivery addresses and site acce

.special-hidden { display: none; }