Senior Sales Broker - Pavilion Mall

Reference: CPT003740-KM-1

Are you a driven sales professional with a passion for relationship-building and luxury investment products? Our client, a leader in rare coins and medallions, is seeking an ambitious Senior Broker to join their retail team in Durban.

As a Senior Broker, you will play a central role in guiding clients through their investment journey, growing your own portfolio of collectors, and delivering exceptional service in a premium retail environment. Duties & Responsibilities

Sales & Client Growth

• Use a diagnostic, relationship-driven sales approach aligned to company standards.

• Continuously prospect and identify new business opportunities through networking, events, research, referrals, and database mining.

• Review and advise on client collections to ensure they remain well-balanced and in line with company guidelines.

• Build long-term client relationships through consistent, value-driven engagement – not just transactional calls.

• Stay informed on global economic and political trends to effectively position products with clients.

• Remain up to date on all new product launches, pricing, and marketing materials.

Store Operations

• Ensure the store is open, fully operational, clean and visually aligned with the brand at all times.

• Deliver a superior client experience across in-store, telephonic and email interactions.

• Uphold all health, safety, security and hygiene standards.

Stock Management

• Conduct stock counts and safeguard all merchandise according to strict company procedures.

• Ensure accurate and attractive product displays.

Administration & Compliance

• Maintain accurate filing, CRM capturing, and store administration.

• Strictly adhere to all legislative and company policies, including CPA, FICA, 2nd Hand Goods Act, OHS, and Trade Exchange procedures.

• Ensure all transactions are processed accurately and in line with company standards.

General Duties

• Protect company assets and client-owned items.

• Keep the store neat, tidy and compliant with brand standards.

• Wear the company name badge at all times.

• Assist the Broker Manager with delegated responsibilities.

Additional Expectations

During quieter periods, you will

• Conduct online research (including LinkedIn) to identify prospective clients.

• Call and qualify new leads, initiating long-term relationship journeys.

• Review client collections to identify opportunities for engagement.

• Ensure all admin, compliance and CRM tasks are fully up to date.

A high level of awareness and vigilance regarding suspicious behaviour is essential.

Critical Success Factors

• Meeting or exceeding individual monthly rare sales targets.

• Representing the company brand through professional appearance, communication and conduct.

• Delivering exceptional service aligned to the values of Know Your Customer , Operational Excellence and Above and Beyond .

• Maintaining full compliance with administrative and legislative requirements.

Required Competencies

• Matric (Grade 12)

• Proven track record in sales with strong selling discipline

• Professional, well-groomed presentation

• Excellent verbal & written communication

• Strong relationship-building and networking skills

• Client-centric approach and a team-player mindset

• Resilience, drive, optimism and the ability to think on your feet

• Sound ethical judgement

• Proficient in Microsoft Office and CRM systems

• Willingness to learn, improve and follow through consistently

Please note that only suitable candidates will be contacted. Package & Remuneration

Monthly