Senior Reservationist
Karen Tupper Recruitment · Gauteng
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Start free — we apply for you →Senior Reservationist - JHB
Mid Career (2 - 4 yrs exp)
Key Duties and Responsibilities
- Building trust, credibility and goodwill with clients and guests
- Prioritising timely and accurate responses to reservation enquiries
- Mastering reservation software systems for accuracy
- Managing bookings from enquiry to payment
- Efficiently handling phone and email correspondence
- Providing accurate information to guests
- Controlling and maximising occupancy levels
- Cross- and up-selling where appropriate
- Confirming all guaranteed bookings
- Following up proactively on provisional bookings
- Processing cancellations and amendments
- Resolving guest complaints and maintaining communication with properties
- Managing yield by maximising rates and profitability
- Co-ordinating rate distribution and organising site inspections
- Ongoing monitoring of booking movements and competitor activity
- Acting as a brand ambassador for the Company
Requirements
- Industry Experience: Luxury Travel Reservations
- Software Knowledge: Semper advantageous
- Minimum 5 years experience in inbound reservations
- Strong understanding of OTA management
- Skills: Excellent interpersonal, communication and organisational skills
- Qualifications: Higher Certificate in Travel & Tourism
Sectors: Luxury Travel, Hospitality, Lodges Apply Now to be our Senior Reservationist and make a positive impact!