Senior Receptionist (Permanent)

Job Title: Senior Receptionist Start Date: 2026-07-17 - 2026-08-16 Vacancy Type: Permanent JHB003260 Sectors: Reception Location: Eastern Cape , Grahamstown Salary: (Market related) Employment Equity: EE Brief: The Senior Receptionist is responsible for overseeing the day-to-day operations of the reception and front office department, ensuring a professional, efficient, and welcoming experience for all guests and visitors. The role involves supervising reception staff, coordinating guest services, handling administrative duties, and supporting the Front Office Manager or Lodge/Hotel Manager in maintaining high service standards. Key Responsibilities Oversee the daily operations of the reception and front office department Welcome and professionally assist all guests and visitors Manage guest check-ins and check-outs efficiently Handle reservations, room allocations, payments, and guest accounts Respond to guest enquiries, requests, and complaints in a professional manner Supervise, train, and support junior reception staff Ensure excellent communication between reception and all other departments Maintain accurate guest records and administrative documentation Handle telephone calls, emails, and general correspondence Assist with cash-ups, banking, and financial administration where required Ensure that all front office procedures and standards are consistently followed Coordinate special requests, transfers, activities, and guest arrangements Monitor guest satisfaction and proactively resolve any issues Assist with staff scheduling and duty allocation Maintain a high level of professionalism and presentation at all times Assist the Front Office Manager or Lodge/Hotel Manager with daily operations and projects Detail: Education and Qualifications: Grade 12 or equivalent Hospitality or Front Office qualification would be advantageous Computer literacy is essential Knowledge of hotel or lodge reservation systems is advantageous Experience: Minimum 2–3 years' experience in a Receptionist or Front Office position Previous supervisory or senior-level experience is advantageous Experience within a hotel, lodge, luxury property, or hospitality environment would be beneficial Skills and Competencies: Excellent communication and interpersonal skills Strong leadership and supervisory abilities Professional and well-presented Excellent customer service skills Strong organisational and administrative skills Ability to multitask and work under pressure Strong problem-solving abilities Attention to detail Good computer skills Ability to work shifts, weekends, and public holidays A positive, friendly, and professional attitude Ability to work independently and as part of a team show more... For more information please contact: Jade Fulcher Apply