Senior Product Owner (Retail / Logistics) at Sabenza IT & Recruitment

An exciting opportunity is available for an experienced Lead Product Owner to lead the delivery of innovative digital commerce solutions within a fast-paced Agile environment. This role is responsible for defining product vision, driving product strategy, managing multiple complex products, and ensuring the successful delivery of customer-centric digital experiences.

Working closely with business stakeholders, architects, designers, developers, and Agile teams, you will translate business objectives into high-value product features while balancing customer needs, technical feasibility, and commercial outcomes.

Key Responsibilities

• Define, own, and execute the product vision, strategy, and roadmap.

• Lead solution design for new features while ensuring the best customer experience and considering backend impacts.

• Facilitate requirements gathering workshops and engage stakeholders to define, validate, and sign off business requirements.

• Create and manage the product backlog, ensuring user stories are clearly written with detailed acceptance criteria.

• Prioritize and sequence the backlog to maximize business value and support Agile Program Increment (PI) objectives.

• Work closely with UX/UI designers to ensure delivered solutions align with business requirements and customer expectations.

• Collaborate with architects and technical teams to review solution designs, integrations, APIs, data flows, and microservices.

• Participate in Agile ceremonies including PI Planning, Sprint Planning, Daily Stand-ups, Backlog Refinement, System Demos, ART Sync, and Inspect & Adapt sessions.

• Perform User Acceptance Testing (UAT) and obtain business sign-off before production releases.

• Develop release plans and monitor product delivery against business objectives.

• Drive digital customer engagement and omnichannel experiences that improve customer acquisition, retention, and conversion.

• Use customer insights, analytics, and business data to continuously improve products and customer journeys.

• Produce regular product reporting, progress updates, and stakeholder communications.

• Act as a subject matter expert while mentoring and coaching Product Owners and promoting Agile best practices across teams.

RequirementsMinimum Requirements

• Degree in Business, Information Technology, Engineering, Marketing, or a related field.

• Certified Product Owner and/or SAFe Product Owner certification.

• Minimum 6 years' experience as a Senior or Lead Product Owner within an Agile delivery environment.

• Proven experience delivering large-scale, complex digital products from concept through implementation.

• Strong experience translating business strategy into product roadmaps, user stories, and successful product releases.

• Experience working with cross-functional teams including Business, UX/UI, Development, Architecture, and QA.

• Solid understanding of Agile frameworks, Scrum, SAFe, backlog management, and product lifecycle management.

• Strong knowledge of customer experience (CX), digital commerce, and omnichannel product development.

• Experience working with analytics, data-driven decision-making, and customer insights.

• Understanding of APIs, system integrations, data models, microservices, and solution architecture.

• Knowledge of data privacy and regulatory compliance.

Highly Advantageous

• Ecommerce experience.

• Fulfilment, supply chain, or logistics product experience.

• Experience designing complex delivery networks and customer fulfilment solutions.

• Exposure to enterprise-scale digital platforms and cloud-based environments.

• Experience within retail or consumer-facing digital businesses.

• Exposure to African digital markets.

Desired Skills

• Product Strategy & Roadmap Management
• Agile & SAFe Methodologies
• Customer Experience (CX) & Journey Optimisation

Desired Qualification Level

• Degree

About The Employer