Senior Platform Specialist – People and Culture

Job Description

• Dis-Chem Pharmacies has an opportunity available for a Senior Platform Specialist – People and Culture who is a seasoned functional and technical expert responsible for configuring, maintaining stability, optimizing, and managing the daily functional aspects of the platform that supports HR processes including payroll and employee data.
• Reporting to the People and Culture Platform Squad Lead, this position offers in-depth subject-matter knowledge, ensures dependable platform performance within an employee-critical and compliance-driven environment labour law and payroll compliance, and leads efforts in analyzing, designing, testing, and deploying People and Culture improvements and fixes.
• Additionally, the role serves as a primary escalation contact for complex People and Culture issues and functional difficulties.

Requirements

• Degree or diploma in Information Technology, Information Systems, HR systems, or related field
• 5+ years' experience in platform support, configuration, and functional roles
• Experience supporting HR, payroll, or other employee-critical platforms in regulated enterprise environments
• Relevant Platform certifications
• Proven experience working with vendors and third-party application providers

Responsibilities

Platform ownership & roadmap

• Acts as the functional authority within the squad for complex changes and production decisions
• Guides design and configuration choices to reduce risk, rework, and technical debt
• Analyze business requirements and translate them into clear functional specifications
• Provide expert support for complex incidents, root cause analysis, and problem resolution
• Ensure labour law, payroll, data privacy, and regulatory requirements are correctly reflected in platform behaviour

Delivery & operations

• Lead functional design, configuration, and testing for enhancements and regulatory changes
• Support release planning and execution, including regression testing and production validation
• Review solution designs and changes to ensure alignment with HR processes, payroll cycles, and people governance standards
• Work closely with Integration teams and dependent platform squads to support safe, reliable data flows across Finance as an example

Governance & collaboration

• Ensure changes comply with enterprise architecture, integration standards, and information security policies
• Maintain high-quality documentation, including functional specs, test cases, and release notes
• Support audit, compliance, and assurance activities related to HR and payroll systems, including evidence for statutory and audit requirements
• Adhere to change, incident, and problem management processes

Ways of working Agile & squad-based

• Work as part of a cross-functional platform squad, collaborating with product owners, engineers, integration specialists, and business stakeholders
• Participate in sprint / iteration ceremonies, including planning, stand-ups, reviews, and retrospectives
• Contribute to continuous improvement by identifying delivery, quality, or process improvements
• Support a culture of shared ownership, transparency, and learning

Competencies

• Deep functional understanding of HR platforms, payroll processing, employee data management, and people systems in regulated environments
• Strong analytical and problem-solving skills in complex, mission critical environments
• Ability to operate with high attention to detail in compliance-heavy, employee-critical environments
• Confident communicator with both technical and business stakeholders
• Hands on, ownership driven mindset

Key Performance Indicators

• Availability and operational stability of the P&C platforms
• Reduction in repeat and high severity P&C incidents
• Quality and timeliness of P&C enhancements and fixes
• Accuracy and completeness of functional documentation and test evidence
• Satisfaction of HR and Payroll stakeholders
• Identify opportunities to reduce manual effort, recurring incidents, and configuration complexity through automation and simplification.
• Contributes positively to team culture, engagement, and continuous improvement

Special Conditions of Employment

• South African citizen
• MIE, clear criminal and credit
• Driver's license and/or own reliable transport

Remuneration and benefits

• Market related salary
• Medical aid
• Provident fund
• Staff account

Closing Date 02 October 2026