Senior Operations Engineer

Introduction

Our client based in Midrand / Menlyn, is looking for a Senior Operations Engineer to join their team on a contract basis until December 2029.

Job Description

Knowledge

• Strong expertise in configuration management tools (e.g., Ansible, Puppet, Chef, Salt)

• Proven automation skills using scripting and programming languages (e.g., Python, Bash, PowerShell)

• Deep knowledge of CI/CD pipelines and tooling (e.g., Jenkins, GitLab CI, GitHub Actions)

• Solid understanding of infrastructure as code (IaC) technologies (e.g., Terraform, CloudFormation)

• Experience with monitoring, logging and observability platforms (e.g., Prometheus, Grafana, ELK/EFK)

• Hands-on experience operating cloud platforms (AWS, Azure, or equivalent)

• Expertise in change, release and transition management practices for IT services

• Strong troubleshooting and root-cause analysis skills for complex production incidents

• Excellent stakeholder communication and leadership skills for cross-functional teams

• Knowledge of IT service management frameworks (ITIL) and operational governance

Duties

• Lead configuration management, DevOps and automation initiatives to improve production stability.

• Design and maintain Infrastructure as Code (IaC), CI/CD and automation pipelines for provisioning and deployments.

• Manage service transitions, releases and major changes, ensuring smooth handover to operations.

• Define and enforce IT operational processes, governance and change management standards.

• Act as an escalation point for major incidents, leading root-cause analysis, postmortems and corrective actions.

• Collaborate with infrastructure, development and security teams to ensure solutions are designed for reliable operations.

• Create runbooks, documentation and automation to reduce manual operational work.

• Monitor service performance, SLAs/OLAs and operational KPIs, driving continuous improvement.

• Support IT Service Continuity and business-critical systems.

• Provide knowledge transfer, onboarding and training on operational processes.

• Promote best practices, DevOps ways of working and continuous improvement across teams.

• Identify and implement AI tools and use cases to improve team efficiency and service quality.

• Work closely with international teams, stakeholders and external partners in an Agile/DevOps environment.

• Ensure application security, availability and integrity, using systematic problem-solving to resolve issues.

Minimum Requirements

• IT degree or equivalent qualification.

• Broad IT experience, typically 6-10 years, with 3–5 years in IT operations/operations management

• Proven experience in transition management, with relevant qualifications (ITIL Foundation and Service Transition or equivalent)

Package & Remuneration

Salary Negotiable