Senior Operations Engineer - Java Application Support | Grafana & Loki | API & SQL

Introduction

We are looking for an experienced Senior Operations Engineer to join a high-performing global IT environment supporting critical enterprise applications and production systems.

The successful candidate will take ownership of application operations, production support, incident resolution, monitoring and troubleshooting across complex Java-based applications, APIs, integrations, databases and infrastructure environments.

This is an excellent opportunity for an experienced application support professional who enjoys solving complex production problems, improving system reliability and working collaboratively across development, infrastructure and business teams.

Duties & Responsibilities

• Monitor application health and performance using Grafana and Loki .

• Investigate and resolve complex production incidents and application failures.

• Perform application log analysis, transaction tracing and exception investigation.

• Support business users, dealers and operational stakeholders with production issues.

• Troubleshoot front-end, back-end, API and integration-related failures.

• Conduct initial Root Cause Analysis (RCA) and document findings.

• Support releases, deployments and production changes.

• Manage incidents, problems, changes and major incident escalations.

• Work closely with Level 3 development and infrastructure teams.

• Perform code debugging and support code-level investigation where required.

• Analyse REST APIs, JSON payloads and web-service integrations.

• Monitor message processing, reconciliation and retry mechanisms.

• Perform SQL queries and database validation.

• Maintain SOPs, runbooks and technical system documentation.

• Contribute to operational excellence initiatives aimed at reducing incidents and improving system stability.

• Track SLAs, system performance and operational KPIs.

Desired Experience & Qualification

Essential Requirements

Technical Experience

• 8–10+ years of application support experience in enterprise environments.

• Strong experience supporting Java enterprise applications .

• Experience with JVM monitoring and analysis .

• Strong application log analysis and stack trace interpretation skills.

• Proven production incident investigation and resolution experience.

• Strong Root Cause Analysis (RCA) capability.

• Experience troubleshooting REST APIs and JSON payloads .

• Experience with web services, integrations and message processing.

• Strong SQL querying and database validation skills.

• Understanding of networking fundamentals including:

• DNS

• HTTPS

• Firewalls

• Load Balancers

• Knowledge of authentication technologies such as:

• SSO

• LDAP

• Active Directory

• Hands-on experience with Grafana and Loki .

• Experience with service health monitoring, transaction tracing, SLA tracking and performance analysis.

IT Service Management

• Strong understanding of ITIL principles .

• Experience with Incident, Problem and Change Management .

• Experience handling Major Incidents and escalations .

• Strong customer support and service ownership mindset.

• Ability to work independently and collaborate effectively across technical teams.

Advantageous Skills

The following would be beneficial

• Automotive or vehicle sales systems experience.

• Dealer Management Systems (DMS).

• Financial services systems.

• Enterprise SaaS environments.

• High-availability production environments.

• Vehicle sales, pricing, offers and contract-generation workflows.

• Finance and leasing systems.

• HTML, CSS and JavaScript.

• Java application architecture.

• CI/CD pipelines.

• Advanced SQL analysis.

• Middleware administration.

• API Gateway support.

• Azure, AWS or GCP.

• Kubernetes.

• Automation and scripting.

• ITIL Foundation certification.

• KPI reporting, risk and audit awareness.

Qualifications

• IT Degree, Diploma or equivalent relevant working experience.

• 8–10+ years' relevant enterprise application support experience .

• ITIL Foundation or relevant certification would be advantageous.

Package & Remuneration

• Exposure to a cutting-edge global IT landscape.

• Opportunity to work with modern enterprise technologies.

• Flexible hybrid working arrangements.

• Dynamic and fast-paced working environment.

• Collaboration with international technology teams.

• Agile Working Model.

• Modern office facilities.

• Strong work-life balance.

• Opportunity to work on high-impact enterprise systems.