Senior Office Furniture Sales Representative

Job Purpose To drive sales growth and profitability through the promotion and sale of manufactured office furniture, custom furniture and related products. The successful candidate will be responsible for both internal and external sales activities, developing new business opportunities, maintaining existing customer relationships, preparing quotations and managing customer orders from initial enquiry through to delivery and after-sales service. The position requires a commercially minded individual with experience in office furniture sales, corporate procurement and business-to-business sales. Key Responsibilities A. External Sales and Business Development

• Identify and secure new customers and business opportunities. • Develop relationships with corporate clients, architects, interior designers, quantity surveyors, project managers and office furniture dealers. • Conduct customer visits, presentations and product demonstrations. • Actively pursue commercial, corporate and government furniture projects. • Develop and maintain a strong sales pipeline. • Identify opportunities for repeat business and customer referrals. • Represent the company professionally at customer meetings and industry events. B. Internal Sales and Customer Management

• Respond to incoming enquiries, telephone calls and email requests. • Prepare and submit accurate quotations and proposals. • Follow up on quotations and convert enquiries into confirmed orders. • Maintain regular communication with customers regarding orders and delivery schedules. • Manage customer expectations and resolve sales-related queries. • Maintain accurate customer records and sales information. C. Product and Technical Sales

• Develop a thorough understanding of the company's office furniture range and manufacturing capabilities. • Understand materials, finishes, dimensions, configurations and customisation options. • Assist customers with furniture specifications and product selection. • Liaise with the technical/design department regarding drawings and customised requirements. • Ensure that quotations accurately reflect product specifications and customer requirements. • Identify opportunities to introduce new products and improve the product offering. D. Order and Production Coordination

• Ensure confirmed orders are properly documented and authorised. • Obtain approved drawings and specifications where required. • Liaise with production, purchasing and administration departments. • Monitor order progress and communicate delays or changes to customers. • Ensure that customer requirements are communicated accurately to the factory. • Assist with resolving delivery, installation and quality-related issues. E. Sales Administration and Reporting

• Maintain an up-to-date customer database and sales pipeline.
• Prepare weekly sales activity and monthly performance reports.
• Monitor quotation conversion rates.
• Track monthly sales turnover and gross profit performance.
• Monitor outstanding customer payments in conjunction with accounts.
• Provide management with market intelligence, competitor pricing and customer feedback.