Senior Microsoft 365 Support Engineer- Onsite – Claremont – Cape Town

ENVIRONMENT

• Our client is a managed services provider delivering tailored ICT solutions through best-in-class technologies to businesses across a diverse client base. They are seeking an experienced Senior Microsoft 365 Support Engineer to join their Gqeberha-based technical team.

• This role is suited to a technically strong engineer with solid Microsoft 365 administration experience, excellent troubleshooting ability, and a proactive approach to client support within a fast-paced MSP environment.

• You'll work across multiple client environments supporting Microsoft 365 platforms, desktop infrastructure, escalated technical incidents, project implementations, and cloud migrations, while contributing to service excellence, operational improvement, and long-term client success.

• This is an opportunity for an engineer who enjoys both hands-on technical problem-solving and project-based delivery, and who is looking for a role with meaningful ownership, technical variety, and exposure across a diverse client base.

• This role offers broad technical exposure across support, project delivery, and Microsoft 365 environments, with the opportunity to take ownership of technical outcomes from escalation through implementation.

DUTIES

• Provide senior-level technical support across multiple client environments

• Troubleshoot and resolve escalated Microsoft 365, desktop, and infrastructure-related incidents

• Administer Microsoft 365 tenants, including user, mailbox, and service configuration

• Manage Exchange Online mailboxes, mail flow, spam filtering, mail tracing, and DNS-related troubleshooting

• Configure and support desktop environments, software deployments, and end-user systems

• Perform endpoint management, patching, monitoring, and maintenance via RMM platforms

• Support Microsoft 365 migrations, onboarding projects, and technical implementations

• Work with endpoint security and related security tooling to maintain secure and stable client environments

• Perform root cause analysis on recurring technical issues and recommend long-term improvements

• Maintain accurate technical documentation accros client environnements

• Contribute to process improvement and internal operational efficiencies

• Provide mentorship and technical guidance to junior engineers where required

REQUIREMENTS

Technical Experience Required

Strong hands-on experience in

• Microsoft 365 Administration

• Exchange Online

• DNS & Mail Flow Troubleshooting

• Mailbox Management & Mail Tracing

• Endpoint Support (Windows desktop environments)

• Patch Management

• Antivirus & Endpoint Security

• Remote Monitoring & Management (RMM) Platforms

• Remote Support Tools

• Desktop and end-user support in business environments

• Troubleshooting across multiple client environments

Advantageous experience

• SharePoint Online

• Microsoft Teams Administration

• Microsoft 365 migrations and tenant onboarding

• Project implementation within an MSP or managed services environment

REQUIREMENTS

Qualifications

• 2–3 year IT Diploma or equivalent qualification preferred

• A+ and N+ advantageous

• Microsoft certifications advantageous

Experience

• 4–5+ years in an IT support, systems engineering, or MSP environment

• Proven Microsoft 365 administration experience

• Experience supporting multiple client environments

• Experience managing escalated incidents through to resolution

• Exposure to project implementation and cloud migration work is preferred

ATTRIBUTES

You'll likely thrive in this role if you

• Have a strong troubleshooting and analytical mindset

• Are comfortable working independently and taking ownership of technical outcomes

• Communicate confidently with clients and internal teams

• Can manage competing priorities across multiple environments

• Enjoy solving complex technical problems

• Take pride in delivering a high standard of service

• Are proactive, accountable, and detail-oriented

• Enjoy mentoring and supporting less experienced engineers

• Have a mindset of continuous improvement