Senior Manager / Senior Bestuurder (AN 88)

Introduction / Inleiding

More about the company

Our client is a well-established hospitality business based in the Mossel Bay area, offering accommodation, dining, and event-related services to both local and travelling guests. The company operates in the tourism and hospitality industry and is known for providing a relaxed coastal experience with a strong focus on guest service and memorable stays.

LOCATION: Mossel Bay, Western Cape

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Meer oor die maatskappy

Ons kliënt is ’n goed gevestigde gasvryheidsonderneming in die Mosselbaai-omgewing, wat akkommodasie, eetdienste en geleentheidsverwante dienste aan plaaslike sowel as reisende gaste bied. Die maatskappy funksioneer binne die toerisme- en gasvryheidsbedryf en is bekend daarvoor dat hulle ’n ontspanne kuservaring bied, met ’n sterk fokus op gasdiens en onvergeetlike verblyfervarings.

LIGGING: Mosselbaai, Wes-Kaap

Key Responsibilities / Hoofverantwoordelikhede

·  Front-of-House Management & Guest Experience:  Oversee the front-of-house area to ensure smooth daily operations, excellent customer service, and a professional guest experience at all times.

·  Back-of-House Operations & Kitchen Coordination:  Coordinate back-of-house activities and support kitchen operations to ensure effective communication, efficient service flow, and consistent operational standards.

·  Staff Management, Leadership & Discipline:  Lead, manage, and motivate staff members while ensuring accountability, professionalism, and adherence to company policies and procedures.

·  Operational Administration & Reporting:  Handle relevant administrative duties, prepare reports, maintain accurate records, and ensure operational controls are followed.

·  Stock Control & Business Follow-Up:  Monitor stock levels, assist with ordering and inventory control, and follow up on daily operational requirements to support business efficiency.

·  Scheduling & Shift Coordination:  Assist with staff scheduling, shift planning, and ensuring the correct team coverage for operational needs.

·  Problem-Solving in a High-Pressure Environment:  Manage daily challenges calmly and professionally, especially in a fast-paced environment where quick decision-making is required.

·  Staff Conflict & Performance Management:  Address staff-related challenges professionally, manage discipline where required, and help maintain a productive and respectful working environment.

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·  Voorkantbestuur & Gaste-ervaring:  Hou toesig oor die voorkantarea om gladde daaglikse bedrywighede, uitstekende kliëntediens en ’n professionele gaste-ervaring te alle tye te verseker.

·  Agterkantbedrywighede & Kombuis-koördinering:  Koördineer agterkantaktiwiteite en ondersteun kombuisbedrywighede om effektiewe kommunikasie, doeltreffende diensvloei en konsekwente operasionele standaarde te verseker.

·  Personeelbestuur, Leierskap & Dissipline:  Lei, bestuur en motiveer personeellede terwyl aanspreeklikheid, professionaliteit en nakoming van maatskappybeleide en -prosedures verseker word.

·  Operasionele Administrasie & Verslagdoening:  Hanteer relevante administratiewe pligte, berei verslae voor, hou akkurate rekords by en verseker dat operasionele kontroles gevolg word.

·  Voorraadbeheer & Besigheidsopvolg:  Monitor voorraadvlakke, help met bestellings en voorraadbeheer, en volg daaglikse operasionele vereistes op om besigheidsdoeltreffendheid te ondersteun.

·  Skedulering & Skofkoördinering:  Help met personeelskedulering, skofbeplanning en die versekering van die korrekte spanbedekking vir operasionele behoeftes.

· Probleemoplossing in ’n Hoëdrukomgewing:  Bestuur daaglikse uitdagings kalm en professioneel, veral in ’n vinnige werksomgewing waar vinnige besluitneming vereis word.

·  Personeelkonflik & Prestasiebestuur:  Hanteer personeelverwante uitdagings professioneel, bestuur dissipline waar nodig, en help om ’n produktiewe en respekvolle werksomgewing te handhaaf.

Minimum Requirements / Minimum Vereistes

· National Senior Certificate / Matric.

· Strong computer literacy with working knowledge of Microsoft Office programs.

· Minimum 2 years experience in general management within the hospitality industry.

· Experience in hospitality and restaurant management will be essential.

· Strong understanding of front-of-house management, guest experience, back-of-house operations, and kitchen coordination.

· Proven experience in staff management, leadership, discipline, and maintaining operational standards.

· Ability to manage administration, reporting, operational controls, stock control, scheduling, and general business follow-up.

· Must be confident in handling a high-pressure environment and resolving staff-related challenges professionally.

· Strong, decisive, highly organised, and operationally driven.

· Hands-on management approach with the ability to take full responsibility for the daily operations of the business.

· Ability to lead, motivate, and manage a diverse team effectively.

· Reliable, accountable, and able to maintain high service and operational standards.

· Must enjoy detective stories / mystery stories.

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· Nasionale Senior Sertifikaat / Matriek.

· Sterk rekenaarvaardigheid met werkende kennis van Microsoft Office-programme.

· Minimum 2 jaar se ervaring in algemene bestuur binne die gasvryheidsbedryf.

· Ervaring in gasvryheids- en restaurantbestuur sal noodsaaklik wees.

· Sterk begrip van voorkantbestuur, gaste-ervaring, agterkantbedrywighede en kombuis-koördinering.

· Bewese ervaring in personeelbestuur, leierskap, dissipline en die handhawing van operasionele standaarde.

· Vermoë om administrasie, verslagdoening, operasionele kontroles, voorraadbeheer, skedulering en algemene besigheidsopvolg te bestuur.

· Moet selfversekerd wees in die hantering van ’n hoëdrukomgewing en personeelverwante uitdagings professioneel kan oplos.

· Sterk, beslissend, hoogs georganiseerd en operasioneel gedrewe.

· Praktiese bestuursbenadering met die vermoë om volle verantwoordelikheid vir die daaglikse bedrywighede van die besigheid te neem.

· Vermoë om ’n diverse span effektief te lei, motiveer en bestuur.

· Betroubaar, aanspreeklik en in staat om hoë diens- en operasionele standaarde te handhaaf.

· Moet speurverhale / raaiselverhale geniet.

Salary / Salaris

R15,000 – R17,000 p/m