Senior Infrastructure Engineer

DUTIES AND RESPONSIBILITIES • Collaborate with stakeholders to understand business needs and requirements, and align IT infrastructure. • Plan and establish priorities for maintenance, design, development and analysis of the firm’s infrastructure components including, but not limited to, LANs, WANs, internet, wireless, systems and database. • Assist with the planning, designing and execution of infrastructure testing efforts. • Provide level 2 and level 3 support to end-users and resolving incidents related to IT infrastructure services. • Maintain infrastructure logging components in support of the SIEM monitoring of infrastructure incidents and resolutions. • Maintain appropriate security levels on infrastructure in alignment with IT security policies, procedures and processes. • Manage the performance monitoring and capacity planning on the installed infrastructure components and provide regular performance and capacity status reports. • Manage the organisation and storage of data, security and confidentiality of data, and evaluate data systems' performance for improvement. • Assist in the design, planning and implementation of an enterprise-wide disaster recovery plan to ensure uninterrupted business operations and avoid loss of sensitive data. • Assist with devising, scheduling and implementing disaster recovery tests and lead the analysis of results and identification of areas for improvement. • Monitor adherence to SLAs with internal stakeholders and vendors. • Coach and mentor subordinates on a regular basis. • Work with stakeholders to define business and system requirements for new technology implementation. • Manage, maintain and monitor all on premise and cloud infrastructure. • Manage outsource service providers against contractual and SLA agreements. • Analyse existing operations and make recommendations for the improvement and growth of the network and security infrastructure, technical support, Service Desk, and IT systems. • Practice asset management for IT hardware, software, and equipment. • Participate in the development of IT strategies in collaboration with the CIO. • Conduct feasibility studies for various upgrade projects, improvements, and other conversions. • Maintain the firm’s security architecture design. • Create and maintain the firm’s security documents. • Ensure the confidentiality, integrity and availability of data residing on or transmitted to/from/through workstations, servers, and other systems and in databases and other data repositories. • Ensure the enforcement of the firm’s security policies. • Supervise the design and execution of vulnerability assessments, penetration tests and security audits. Skills and Knowledge • 5 years’ experience in a senior role delivering infrastructure services. • 3 years’ experience managing and delivering information security systems and processes. • Broad technical knowledge of current trends in network, security and cloud infrastructure. • Strong technical knowledge of current network hardware, protocols, and standards. • Extensive application support experience. • Proven experience in IT infrastructure planning and development. • Strong understanding of project management principles. • Experience in developing Business Continuity and Disaster Recovery plans. • Hands-on experience in troubleshooting technical problems. • Proven analytical and problem-solving abilities. • Ability to conduct research into IT security issues and products as required.