Senior Inbound Sales Representative — Appointment
Job Placements · Kensington
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Start free — we apply for you →Senior Inbound Sales Representative Appointment Setting & Closing
Take ownership of warm inbound enquiries, qualified survey bookings and quotation follow-up, converting opportunities into deposited orders.
Remote (South Africa) | Remote | MondayFriday, 9:00 AM5:00 PM UK hours, including weekend shifts within an agreed rota | R22,000R27,000 per month + performance-related incentives
ABOUT OUR CLIENT
Our client is a Nottingham-based construction and joinery business specialising in internal doors, fire doors, frames, media walls and other home-improvement projects.
Customers receive an indicative estimate before entering the active CRM. The sales process then involves qualifying the enquiry, arranging a site survey, following up on the final quotation and securing the customers deposit.
THE ROLE: SENIOR INBOUND SALES REPRESENTATIVE APPOINTMENT SETTING & CLOSING
This is a sales-focused role responsible for managing warm inbound enquiries from initial contact through to qualified survey booking, quotation follow-up and deposit.
The role requires strong telephone sales, objection handling and closing capability. It is not solely an administrative or appointment-setting position. Success is measured through profitable jobs secured, qualified appointments attended, consistent follow-up and quotation-to-deposit conversion.
KEY RESPONSIBILITIES
- Respond quickly to new enquiries by telephone and appropriate written channels.
- Confirm customer requirements, location, budget expectations, timescale and decision-making process.
- Book qualified surveys into available slots, considering travel and surveyor capacity.
- Confirm appointments, send reminders and recover cancellations or missed visits.
- Explain the service and value clearly without relying on discounts.
- Follow up outstanding quotations and identify what is preventing customers from making a decision.
- Confidently ask suitable customers to proceed and pay their deposit.
- Handle obj
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