Senior Fingerprint Expert: Investigations and Records

REQUIREMENTS

• An undergraduate qualification in Public Management, Administration, Operations Management at NQF level 6 as recognised by SAQA. 2 years' experience at a supervisor level and experience in Civic Services / Customer Service and basic Investigation and Records environment is required. Basic Knowledge of Public Service Regulations. Knowledge of the Departmental Legislation and Prescripts Civic Services. Knowledge and understanding of the verification process. Basic knowledge of the Human Resource Regulatory Framework. Willingness to travel and work extended hours.
• Required skills and competencies: Service delivery. Client and customer orientation. Honesty and integrity. Client and customer relations. Conflict Resolution. Problem solving and analysis. Report Writing. Colour vision and hearing. Basic Ability to understand and follow camera scripts. Physical strength to carry heavy equipment and stamina. Ability to think and act quickly. Computer literacy. Basic image editing skills. Communication skills. Planning and organising skills. Analytical skills. Problem solving skills. Patriotic, Honesty, Integrity and Accountability.

DUTIES

• The successful candidate will be responsible for, amongst others, the following specific tasks: Supervise and implement the processing of investigations and records of clients in the unit. Ensure and implement the investigation and records by following the correct processes and procedures in the unit. Ensure and prepare all the files received from front office.
• Ensure the investigation and records of the application according to requirements. Ensure the capturing of quality with regard to the application. Resolve technical or practical issues from employees and escalate complex matters to the Supervisor. Monitor the performance of the SLA between the Front Office and the unit and take corrective action where required. Implement effective operational control measures to prevent corruption and other non-financial losses.
• Liaise with Government Printing Works and other stakeholders to ensure quality and timeous delivery of services. Facilitate the timely and compliant filing and/or disposal of undelivered or incomplete Identity Documents. Ensure the ongoing in and out management of records in the unit. Supervise and implement investigation and records processes and procedures. Maintain good relationships with clients and stakeholders. Implement effective risk and compliance in line with the relevant practices. Ensure effective and efficient management of human, physical and financial resources within the Unit. Coach and guide staff on best practices and compliance with regulatory requirements.