Senior Engineer - Microsoft

Reference: HC006415-Dewal-1

We are looking for an experienced Microsoft Enterprise Engineer (L3) to join a growing Microsoft Modern Work Practice. This is a senior technical role suited to an engineer who can take ownership of complex escalations, lead enterprise-level implementations and migrations, design technical solutions, and provide mentorship to junior engineering teams. The successful candidate must bring extensive hands-on experience across both traditional Microsoft infrastructure and modern cloud technologies. Cloud-only experience will not be sufficient for this position. Duties & Responsibilities

Key Responsibilities

• Provide L3 technical support, advanced troubleshooting and root-cause analysis across Microsoft on-premises, hybrid and cloud environments.

• Design, architect and implement Microsoft enterprise infrastructure solutions.

• Lead complex Microsoft 365, Azure and Windows Server deployments, upgrades and migrations.

• Manage escalated technical incidents and ensure timely resolution of complex client issues.

• Provide technical leadership, mentoring and guidance to L1 and L2 engineers.

• Drive Microsoft Modern Workplace implementations, including Intune, Exchange Online, SharePoint, Teams and Microsoft Defender.

• Oversee identity and access management, Active Directory, Microsoft Entra ID and hybrid identity solutions.

• Develop PowerShell scripts and automation to improve operational efficiency.

• Establish technical standards, documentation and best-practice procedures.

• Participate in client technical engagements, solution design reviews and pre-sales scoping.

• Ensure technical delivery aligns with Microsoft best practices, security standards and ITIL frameworks.

Minimum Requirements

• 8–10 years' experience in IT infrastructure support, enterprise engineering and project deployments.

• Minimum 5 years' hands-on experience with on-premises Windows Server infrastructure.

• Minimum 5 years' hands-on experience with Microsoft 365.

• Minimum 5 years' hands-on experience with Microsoft Azure.

• Proven L3 experience handling complex escalations and enterprise infrastructure environments.

• Demonstrated experience mentoring or providing technical leadership to L1/L2 engineers.

• Strong client-facing implementation and technical support experience.

• Matric (Grade 12).

• ITIL Foundation certification.

• Excellent English communication skills.

Mandatory Microsoft Certifications

Candidates must hold the following certifications

• AZ-104 – Azure Administrator Associate.

• MS-102 – Microsoft 365 Administrator.

• MD-102 – Endpoint Administrator Associate.

• SC-300 – Identity and Access Administrator Associate.

Highly Desirable Certifications

• AZ-305 – Azure Solutions Architect Expert.

• SC-100 – Cybersecurity Architect Expert.

• AZ-700 – Azure Network Engineer Associate.

• MS-700 – Managing Microsoft Teams.

• AZ-800 / AZ-801 – Windows Server Hybrid Administrator.

Technical Expertise Required

1. Windows Server & Enterprise Infrastructure

• Windows Server 2012 R2–2025.

• Active Directory, Group Policy, DNS, DHCP and DFS.

• NPS, Certificate Services (PKI), File Services and Failover Clustering.

• Hyper-V and IIS.

• Exchange Server and enterprise infrastructure administration.

2. Microsoft Azure & Cloud Infrastructure

• Azure Virtual Networks, VPN Gateway, ExpressRoute and Network Security Groups.

• Azure Virtual Machines, Azure Virtual Desktop and Azure Storage.

• Azure Backup and Site Recovery.

• Azure Monitor, Log Analytics, Azure Policy and Azure Arc.

• Azure SQL, App Services and Key Vault.

3. Microsoft 365 & Modern Workplace

• Microsoft 365 administration.

• Exchange Online and Exchange Hybrid.

• Microsoft Teams, SharePoint Online and OneDrive.

• Microsoft Intune, Autopilot and Modern Endpoint Management.

• Microsoft Defender, Purview and compliance management.

4. Identity, Security & Access Management

• Microsoft Entra ID and Hybrid Identity.

• Conditional Access, MFA, Identity Protection and PIM.

• RBAC, Zero Trust and identity governance.

• Microsoft Defender for Endpoint, Office 365 and Cloud Apps.

5. Automation & Scripting

• Advanced PowerShell scripting.

• Microsoft Graph PowerShell.

• Azure Automation and Logic Apps.

• REST API integrations and workflow automation.

Advantageous Experience

• Previous experience within a Managed Services Provider (MSP) environment.

• RMM solutions and Freshservice or similar ITSM platforms.

• Backup and recovery solutions such as Veeam and Dropsuite.

• Legacy Microsoft certifications, including MCSE, MCSA, MCITP or MCP.

• Strong understanding of networking, network security and ITSM/ITIL frameworks.

The Ideal Candidate

You are a senior technical professional who leads by example, takes ownership of complex technical challenges and thrives in a customer-facing environment. You should demonstrate:

• Strong L3 troubleshooting and analytical capabilities.

• The ability to lead technical projects and complex implementations independently.

• Excellent stakeholder engagement and client relationship management.

• A proactive approach to mentoring and developing junior engineers.

• Strong technical documentation and communication skills.

• The ability to perform under pressure and manage escalations effectively.

Location & Working Model

• Location: Cape Town / Eastern Cape, South Africa.

• Employment Type: Permanent.

• Working Model: Hybrid.

• Occasional onsite client visits and after-hours maintenance windows may be required.

• Participation in an escalation/standby support rotation may be required.

What's On Offer?

• Permanent opportunity within an established Microsoft Modern Work Practice.

• Hybrid working flexibility.

• Training, Microsoft certification support and professional development.

• Exposure to complex enterprise and multi-technology environments.

• Market-related remuneration and opportunities for career growth.

Ready to take your Microsoft engineering career to the next level?

Apply now by submitting your updated CV to elize@humankindgroup.co.za . Package & Remuneration

Monthly