Senior Debtors Administrator

Key Responsibilities

• Process and allocate daily customer payments on Navision.
• Maintain and reconcile local and foreign customer accounts.
• Handle customer statements, account queries and disputes.
• Monitor overdue accounts and follow up on outstanding payments via telephone and email.
• Send overdue notices and place accounts on hold when required.
• Assist with payment arrangements and follow up on breached agreements.
• Identify accounts requiring legal collection and arrange handover to attorneys.
• Liaise with Sales regarding COD customers and accounts on hold.
• Open new customer accounts and maintain accurate customer information.
• Check and post Sales Return Orders.
• Prepare monthly debtors age analysis and related management reports.
• Identify and escalate collection risks and long-outstanding accounts.
• Assist with annual audit requirements and general Accounts administration.
• Provide support with reception, stock counts and other Accounts duties when required.

Minimum Requirements

• Grade 12.
• Bookkeeping, Accounting or relevant tertiary qualification advantageous.
• Previous experience in a full Debtors Administration role, including cashbooks.
• Experience within an accounting and customer service environment.
• Navision experience advantageous.
• Good MS Office skills.
• Afrikaans and English communication skills.
• Strong reconciliation, numerical and administrative ability.
• Confident in dealing with customers regarding overdue accounts and collections.
• Good negotiation, problem-solving and follow-up skills.
• High attention to detail and ability to work independently.
• Able to work under pressure and meet deadlines.
• Knowledge of debt collection procedures and relevant legislation.

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