Senior Debt Counselling Administrator | All-Rounder

Introduction

Pay Plan Solutions is on the lookout for a seasoned, all-round Debt Counselling Administrator — someone who has worked across multiple functions in the industry and built up a broad, practical skill set along the way. We are looking for the most capable candidate in their previous employment: someone who knows the process inside out, works quickly and independently, and gets things done without hand-holding.

If you have spent several years in a debt counselling or debt review environment and have touched most parts of the administration process — this role was written for you.

Duties & Responsibilities

The successful candidate will be expected to contribute across a broad range of administrative functions, which may include:

• Processing debit order cancellations

• Handling terminations, withdrawals, and internal reinstatements

• DC transfer requests and the transfer of clients between debt counsellors

• Reinstatements of accounts and reconciliation of end balances

• End-balance disputes with credit providers

• Issuing and managing clearance certificates (Form 17.W / Section 71)

• COB (Certificate of Balance) follow-ups with credit providers

• CP (Credit Provider) verification follow-ups

• Reading and interpreting debt restructuring proposals and payment schedules

• Checking and reconciling payments against proposals and acceptances

• Processing Form 17.W's and related NCA documentation

• Client communication — handling general queries, updating clients on case progress, and managing expectations

• Liaising directly with credit providers to resolve outstanding matters

Desired Experience & Qualifications

• Minimum 5 years' experience in the Debt Counselling / Debt Review industry (essential)

• Demonstrable experience across multiple departments or functions within a debt counselling practice

• Strong working knowledge of the debt review process end-to-end under the National Credit Act (NCA)

• Familiarity with credit bureau processes, flag removals, and the CBA platform

• Experience with DC transfers, reinstatements, terminations, and clearance certificate administration

• Ability to read, interpret, and check proposals, payment schedules, and credit provider acceptances

• Confident communicator — written and verbal — with both clients and credit providers

• Outgoing and professional in client-facing and credit provider interactions

• Ability to work independently, prioritise effectively, and manage a varied caseload without close supervision

• System experience (Hyphen, Maximus, or similar) advantageous but not essential

Position Details

Our offices are located near N1 City and are easily accessible via major transport routes. Our offices are open on weekdays. A market- related salary for the successful candidate's experience level will be discussed with shortlisted candidates.

Interested?

Applications via the portal will take preference.

We review and shortlist applications weekly, and we are ready to appoint the right candidate. Our first point of contact with shortlisted candidates will be by phone, so please ensure that your correct mobile number is on your profile and that you are reachable during business hours .

Should you not hear from us by 30 September 2026, please consider your application unsuccessful. We thank you for your interest.