SENIOR CLIENT RETENTION MANAGER - WAREHOUSE - JOHANNESBURG
MH Solutions · Kempton Park
Posted 5 August 2026
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Responsible for Customer Account Management (all verticals other than healthcare), Communications, customer consultations & Commercial monitoring.
Duties & Responsibilities
- Customer retention and Customer engagement strategy and execution through the Key Account Managers.
- Determining strategy and operational approach and overseeing all engagement collateral.
- Developing processes for Customer feedback and sharing them with Exco and any relevant functional areas.
- Working with Global structures regarding Platinum and Gold Customers.
- Develop a system for better and more strategic insight into our customers' business and share that with business and stay in touch with market-related trends and legislation or changes in the verticals.
- Monitor and track customer revenue and EBIT.
- Responsible for internal Communication (customer-relevant only) and external business communication (customer-relevant only) through the Communications team.
- Maintaining a Customer Communications database.
- Maintaining a customer annual increase control sheet.
- Preparing annual increase notifications for customers
- Maintaining the MS Dynamics portal
- Acting as the point of contact for the Customer survey
- Maintaining a contract status sheet and advising business and commercial with at least 6 months’ notice that a contract is expiring.
- Co-ordinate compliance questionnaires (receive and direct) - Due diligence, sustainability, IT, security and quality
Desired Experience & Qualification
- Logistics / Supply Chain/bachelor’s degree (general or specialised)
- Basic knowledge of Warehouse Management Systems and ERPs (working knowledge of CargoWRITE preferable)
- Knowledge of MS Dynamics & of the DSV Contract Logistics CSP
- Very good knowledge of the Contract logistics Industry, verticals, the players (including competitors)
- Strong negotiation and issue resolution skills.
- Strong communication skills.
- Advanced Microsoft Office skills
- Preferably 5 years of management experience.
- At least 5 years’ experience in contract logistics.
Interested?
PLEASE FORWARD YOUR UPDATED CV (MS WORD FORMAT) & CURRENT SALARY STRUCTURE TO: k risten@mhgroup.co.za
Should you not hear from us within 2 weeks of the closing date, please deem your application unsuccessful.