Senior Clerk: Debtors

Introduction

Senior Clerk: Debtors

The main purpose of the job is to ensure accurate financial records related to SENTECH’s accounts receivable. The incumbent will supervise and monitor the timely collection of outstanding debts, reconciling accounts and maintaining positive relationships with clients, thereby contributing to the overall financial stability and success of SENTECH.

Duties & Responsibilities

Key Performance Areas

• Ensure accurate and prompt issuance of statements to customers for goods or services rendered.

• Collect and monitor outstanding debts, implementing effective strategies to expedite collections and reduce overdue payments.

• Distribute work daily among Debtors Clerks to ensure that work is completed timeously.

• Verify and check the daily tasks completed by the Debtors Clerks to ensure accuracy and timeous completeness of allotted tasks.

• Regularly perform ageing analysis on receivables, identifying and addressing ageing issues promptly to minimise bad debts.

• Conduct thorough reconciliations between accounts receivable records, payments received and bank statements to ensure accuracy.

• Assess customer credit risks, establish credit limits and recommend adjustments or approvals based on creditworthiness.

• Prepare accurate and comprehensive reports on accounts receivable status, ageing, cash flow projections and other relevant financial metrics.

• Analyse receivables data to identify trends, patterns, and potential areas for improvement in collections or credit management.

• Forecast cash flows and receivables based on historical data and current trends for effective financial planning.

• Conduct variance analysis between forecasted and actual receivables, identifying deviations and proposing corrective actions.

• Maintain regular and professional communication with customers regarding invoices, statements, payment reminders, and dispute resolutions.

• Address customer inquiries, concerns, and complaints courteously and efficiently.

• Foster positive relationships with key external and internal customers, understanding their needs and aligning processes to ensure customer satisfaction.

• Use effective negotiation skills to reach settlements or payment arrangements with customers for outstanding balances in line with company procedures.

• Compile monthly Customer Account Status Reports to inform Manager: Accounts Receivable on what has been done to collect the outstanding debt from Customers.

• Open Customer Accounts upon receipt of correct documentation to ensure that the Customer can be billed for the services rendered.

• Attend meetings internally or externally with Customers and stakeholders to discuss Customers account status.

• Collect and integrate customer feedback into accounts receivable processes to enhance service quality and customer experience.

• Stay up to date with relevant financial regulations and compliance standards.

• Ensure adherence to all legal and regulatory requirements related to debt collection and financial reporting.

• Collaborate with Business, Enterprise Risk and Compliance and Legal and Regulatory teams to ensure accurate adherence to policies and regulations.

• Implement necessary changes to processes and procedures to maintain compliance.

• Ensure compliance with internal policies and procedures, accounting standards, and regulatory requirements in financial reporting.

• Monitor the preparation of comprehensive reports on accounts receivable and debt collection activities.

Desired Experience & Qualification

MINIMUM REQUIREMENTS

Qualifications

• National Diploma in Accounting or Financial Management.

Experience

• 3 years experience as a debtors clerk or similar role.

• Previous experience in overseeing accounts receivable functions.

• Experience in financial administration or a similar role where handling financial transactions, maintaining accurate records, and ensuring compliance with accounting principles and regulations were primary responsibilities.

• Demonstrated experience in effective debt collection, managing overdue accounts, and successfully resolving billing discrepancies or disputes.

• Experience within the telecommunications industry will be an added advantage.

Knowledge

• In-depth knowledge of accounts receivable processes, including billing, invoicing, collections, credit management, and reconciliation procedures.

• A strong understanding of fundamental accounting principles, including accrual accounting, financial statement preparation, and accounting standards (such as GAAP or IFRS).

• Familiarity with relevant software and systems, including ERP systems and accounting software.

• Understanding the importance of maintaining positive relationships with customers while managing outstanding debts, addressing customer inquiries, and resolving disputes professionally.

• Understanding of financial regulations and compliance standards within South Africa.

• Knowledge of credit control processes and strategies for effective debt management.

• Knowledge of financial reporting and analysis methodologies.

• Knowledge of the Public Finance Management Act (PFMA).

Interested?

HOW TO APPLY

If you are interested and meet the required criteria as described above, please send your CV on/or before the closing date.

CLOSING DATE: 09 October 2026

Sentech will give preference to suitable candidates who add to the cultural and gender diversity of the company. People with disabilities will be given preferences and they are encouraged to apply. Medical examinations will be undertaken before successful appointment depending on the nature of the position.

Correspondence will be limited to short-listed candidates. If you have not been contacted within three months after the closing date, please consider your application as unsuccessful. All materials and communications will be held in absolute confidence.

Sentech reserves the right not to appoint.