Senior Clerk: Broker Support

We are searching for an individual to join the Alternative Distribution Team as Senior Clerk: Broker Support in Cape Town (Durbanville). You will be working for a company that is over 100 years old with strong values which are customer centric. In return for your services, you will be paid a competitive remuneration package. You will be working for an organization that values employee development and rewards excellent performance. KEY PERFORMANCE AREAS AND DELIVERABLES Evaluate and process broker applications within the department turnaround times and process any outstanding requirements and facilitate background checks. Update the application status on the systems and communicate application status with relevant stakeholders. Reconcile broker codes and ensure codes are allocated correctly, facilitate record keeping of all documentation and correspondence of broker. Evaluate, process request to broker contracts, compile an addendum and send for authorisation. Communicate any broker changes to all stakeholders to effect changes and file all documentation in brokers file once amendment is finalized. Generate termination and suspension letters to brokers not meeting the required standards and ensure that all brokers’ investigations are recorded and reported to management. Facilitate the annual Personal Service Provider status verification of contracted brokers to ensure compliance with Tax legislations and facilitate administration of BBB-EE. Investigate received broker request from business stakeholders, New Business and Complaints department. Request the broker issued business report and scrutinize for any alarming patterns that propels for investigation, compile and refer the preliminary investigation report to Forensic department for an in-depth investigation. Communicate the final forensic report to the broker and broker consultant, thereafter refer to the fit and proper committee for review. Provide administration support to brokers, external broker call centers, group schemes and benefits. Assist with department functions in case of a team members’ absenteeism and assist with branches enquiries.