Senior Clerk: Branch Administrator (Kempton Park)

We are looking for a reliant individual with proven experience in administration within the Life Assurance industry, to be part of our Insurance team. Under the direction of the Client Service Champion, you will be responsible for for delivery of excellent customer services to our policy holders and to ensure that work is performed efficiently, effectively and accurately in order to process daily requests within the allotted time. You will be working for a well-established company with strong values. In exchange for your services, you will receive a competitive compensation package. You will be joining an organisation that values employee development and rewards excellent performance. YOUR RESPINSIBILIES WILL INCLUDE: General reception duties to welcome clients Receive and assist walk-in clients with inquiries in line with the client services policy and procedure and/or refer to the relevant department Utilize resources and obtain necessary knowledge and skills to handle and complete enquiries Communicate entire processes and or delays and system problems to waiting clients General claims, policy services and premium administrative duties relating to client’s policies Handling of petty cash, collection of cash from clients for premium payments and refunds of premiums Prepare cash for daily banking at the finance department Referral of new business to the relevant consultant Handle all fraud allegations and complaints Monthly and weekly statistics report writing General office duties