Senior Case Officer: Complaints REF NO: JI 44/2026

Judicial Inspectorate for Correctional ServicesJICS · Cape Town, Western Cape

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REQUIREMENTS

Applicants must be in possession of a Grade 12/Senior Certificate, BProc/LLB Degree or recognised legal qualification on NQF 7 as recognised by SAQA. 1–3 years' relevant working experience of which 1 year must be in a supervisory capacity. In-depth knowledge and understanding of the Constitution, Correctional Services Act, PAJA, POPIA, Criminal Procedure Act, Law of Evidence, interpretation of Statute and other legal frameworks governing the correctional environment and public service.
Proficiency in English and at least one other official language. Ability to write analytically. A valid driver's licence is essential, and a willingness to travel.
Skills and competencies: computer literacy, legal research and analysis, report writing, communication skills, stakeholder liaison, planning and organising, problem solving, attention to detail, supervisory skills and the ability to work independently and as part of a team.

The successful candidate will be responsible to receive, assess and adjudicate inmate complaints and maintain proper records with a view to identifying trends, systemic practices and matters requiring intervention. Register and screen complaints, assess supporting documentation, request additional information where required and prepare recommendations for consideration.
Monitor timeframes, ensure proper case-file management and compile statistics and management reports for the Manager: Complaints Unit. Liaise with the Department of Correctional Services, Visitors' Committees, Independent Correctional Centre Visitors and other stakeholders to facilitate the resolution of complaints and escalation of urgent matters.
Conduct legal and factual analysis, draft correspondence, memoranda and submissions, support investigations where required and supervise administrative staff within the Complaints Unit to ensure quality, accuracy and compliance with JICS procedures.