Senior Business and Solutions Analyst

What you'll be doing

• Designing end-to-end integration solutions and business processes • Leading the delivery of technical solutions, including coordinating developers and other specialist resources • Compiling BRDs and translating business requirements into technical specifications • Acting as a functional expert on group systems and the escalation point for issues the support desk can't resolve determining whether the root cause is technical, process, user-related, or vendor-related, and ensuring the right party takes ownership through to resolution • Facilitating requirements workshops and stakeholder engagement sessions • Analysing and redesigning business and system processes to identify optimisation opportunities • Acting as a functional expert on group systems and supporting incident resolution • Preparing and presenting solution proposals professionally • Maintaining regular reporting to the CIO and key stakeholders • Building strong business relationships to identify further opportunities What you'll need:

• 5+ years' experience as a Business Analyst and/or IT Project Manager • Solid experience working with REST APIs and system integrations exposure to platforms such as Salesforce would be advantageous, but experience on any similar platform is welcome • Strong business process modelling and design experience • A B.Com or similar qualification would be highly advantageous • Excellent communication skills, both written and verbal • A genuinely self-managed, driven approach you'll be given training on internal systems and platforms, but need to be quick to learn and comfortable figuring things out • An innovative mindset with the confidence to challenge the norm • Strong analytical and problem-solving ability • Comfortable working in a fast-paced, entrepreneurial environment where priorities shift and ownership is expected • Knowledge of AI tools and how/where they can be applied in a business analysis or solutions context Nice to have:

• Exposure to accounting principles and terminology If you're a self-starter who enjoys variety, ownership, and solving real business problems through technology, we'd love to hear from you.

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