Senior Business Analyst – Home Loans (CPT Hybrid)

ENVIRONMENT

• A dynamic Financial Services Provider seeks the expertise of a Senior Business Analyst to help strengthen and evolve its Home Loans platform and operating capabilities through structured analysis, pragmatic solution design and effective delivery execution.
• You will be responsible for understanding business problems, designing practical and scalable solutions, and ensuring initiatives are successfully delivered into production.
• This role extends beyond traditional requirements gathering. You will be expected to take ownership of initiatives from early problem definition through implementation.
• The successful incumbent must have 7–10+ years Business Analysis experience with a solid understanding of APIs and integrations, Relational data models, SQL concepts, System architecture principles, Workflow orchestration, Event-driven processes, CI/CD concepts, Testing approaches & Traceability practices.

DUTIES

Business Analysis & Requirements Engineering –

• Understand and analyse business problems, opportunities and operational challenges.
• Facilitate workshops and discovery sessions with stakeholders.
• Elicit, structure and document requirements, business rules and decision logic.
• Produce requirements that are complete, traceable and implementation ready.
• Challenge assumptions and identify opportunities to simplify or optimise processes.
• Ensure requirements focus on business outcomes rather than system replication.

Process & Customer Journey Design –

Design and optimise end-to-end Home Loans journeys, including

• Lead acquisition
• Pre-qualification
• Application capture
• Bank submission
• Fulfilment
• Post-approval servicing

Partner interactions – Define

• Process stages
• Statuses
• SLAs
• Handoffs
• Exception handling
• Operational controls
• Ensure processes are scalable, measurable and practical to operate.

Solution Analysis & Technical Design –

• Work with Architects and Engineering teams to translate requirements into implementable solutions.

Contribute to

• API specifications
• Data mapping exercises
• Integration requirements
• Functional decomposition
• System interaction diagrams
• Event and workflow definitions

Understand and guide decisions relating to

• System boundaries
• System-of-record ownership
• Integration patterns
• Automation opportunities
• Data lineage
• Participate actively in solution reviews and challenge designs where necessary.

Delivery Ownership –

• Take ownership of initiatives through delivery.
• Responsibilities include:
• Supporting backlog creation and refinement
• Breaking work into deliverable increments
• Clarifying requirements during implementation
• Supporting testing activities
• Validating delivered functionality
• Coordinating user acceptance activities
• Managing scope decisions
• Assisting with production readiness
• Remain accountable for ensuring the delivered solution meets the intended business outcome.

Stakeholder Management –

Act as the primary interface between

• Home Loans Operations
• Sales teams
• Product Owners
• Technology teams
• Support teams
• External partners where required
• Facilitate decision-making.
• Manage competing priorities.
• Escalate risks proactively.
• Build trusted relationships across business and technology teams.

Continuous Improvement –

Identify opportunities to improve

• Existing operating models
• Manual processes
• Customer experiences
• Reporting capabilities
• System usability
• Ways of working
• Contribute to analysis standards, templates and best practices within SBE.

REQUIREMENTS

• 7–10+ years Business Analysis experience.
• Proven experience delivering initiatives from concept through implementation.
• Working within lending, banking, financial services or operational environments preferred.
• Experience working within Agile and hybrid delivery environments.
• Experience supporting Engineering teams during implementation.
• Working on integration-heavy initiatives.

Strong understanding of

• APIs and integrations
• Relational data models
• SQL concepts
• System architecture principles
• Workflow orchestration
• Event-driven processes
• CI/CD concepts
• Testing approaches
• Traceability practices
• Ability to communicate effectively with Architects, Developers and Quality Engineers.

Advantageous –

• Experience reverse engineering legacy systems.

ATTRIBUTES

• Structured thinker.
• Curious and analytical.
• Comfortable challenging stakeholders constructively.
• Strong ownership mindset.
• Delivery-focused.
• Pragmatic decision-maker.
• Comfortable operating in ambiguity.
• Excellent written communication skills.
• Able to influence without formal authority.
• Balances attention to detail with delivery momentum.