Senior Assistant Adjudicator: Team Leader

The OPFA is seeking to appoint a Senior Assistant Adjudicator - Team Leader in an exciting leadership role which offers the opportunity to lead a team in providing high service, while serving as part of the OPFA ManCo team. Minimum Requirements and Key Competencies: Demonstrable experience in people management reflecting a strong capability to manage a team and motivate staff to achieve results. Strong administrative skills including ability to draft reports and being deadline driven. Computer literacy. Excellent verbal and written communication skills. Ability to think independently and critically about an issue and propose solutions. A high level of judgment, confidence, and decisive approach. Take initiative in personal development. Ability to perform in a high-pressure environment. Energetic self-starter. Responsibilities: Assessment and allocation of complaints. Analysing submissions and directing further investigation. Quality control of draft determinations being submitted to the Adjudicator and/or Deputy Adjudicator for approval. Ensure that all complaints are administered according to the approved process and on the case management system. Signing of court filing sheets. Manage a team of professionals including planning and monitoring activities, providing guidance, allocation of tasks, and maintaining a statistical record. Identify, report, and mitigate risks to the organisation and review risk mitigating actions within the area of responsibility. Adhere to all deadlines and turnaround times. Substantial input into the strategic planning of the organisation. Adherence to organisational values. Ad hoc projects and tasks. Preparation of weekly, monthly, quarterly, and annual reports when required. Actively participate as a member of the OPFA ManCo and other committees as and when required. Actively engage with stakeholders on matters of mutual interest. Talent management. Behavioural Attributes: The potential suitable candidate must be a strategic and creative thinker, passionate about service delivery, and be able to thrive under pressure. Attention to detail and a passion for accuracy are essential. The candidate must be able to display compassion towards members of the public and complainants and have an open-door policy. Energetic, outcomes and solutions driven attributes are essential. An influential team player, great communicator, with high levels of integrity and professionalism. Remuneration: OPFA offers market-related remuneration commensurate with the successful candidate’s skills and experience.